IT Helpdesk

hace 1 día

Guadalajara, México Amco Internacional A tiempo completo

Amco Internacional

Amco proporciona sistemas de aprendizaje, tecnología educativa, consultoría y servicios de capacitación a escuelas en 14 países de América Latina y Europa. Durante más de 20 años, Amco ha sido la empresa líder en innovación educativa. En Amco estamos en busca de talento para unirse a nuestro equipo de TI como **HelpDesk** por eso Amco te pregunta, ¿te gustaría unirte a nuestro equipo de profesionales comprometidos a una trayectoria reconocida en el mundo de la educación?

**Definición de puesto**:_Soporte Help Desk IT, Ingeniero en Informática, Computación, Electrónica y comunicaciones o afín._

**Experiência en puesto**: 3 años

**Descripción**:Apoyar en los procesos técnicos y administrativos en el área de Helpdesk IT, administrando recursos y resolución de problemas. Perfil con habilidades de planificación y con herramientas para trabajar en el desarrollo de las relaciones interpersonales. Las competencias claves requeridas para la posición serán actitud dinámica y proactiva, capacidad analítica, capacidad de organización y planeación.

**Responsabilidades**:

- Realizar la instalación y actualización de programas informáticos, equipos de cómputo y unidades periféricas, en las diversas áreas de la empresa, conforme a las órdenes de trabajo turnadas por su jefe inmediato.
- Operar los sistemas y dispositivos informáticos requeridos para el desempeño de la empresa.
- Asistir en el diagnóstico, mantenimiento y reparaciones de los equipos y sistemas de cómputo propiedad de la empresa.
- Orientar a los usuarios respecto del manejo de paquetería y programas computacionales instalados en los equipos propiedad de la empresa.

**Aptitudes**:

- Trabajo en equipo
- Capacidad de resolución de problemas.
- Versatilidad.
- Creatividad.
- Aptitud para aprender diferentes tecnologías.
- Gusto por tecnologías, dispositivos y buenas prácticas de punta.
- Excelente Servicio al Cliente

Buscamos a alguien con experiência en trato con el cliente que destaque por tener las siguientes actitudes:
Iniciativa

Cooperación

Amabilidad

Asertividad

Responsabilidad

Institucionalidad

Alto grado de confidencialidad

**Conocimientos y requisitos**:

- Experiência laboral demostrable en proporcionar soporte técnico
- Sistemas Operativos LINUX, WINDOWS y MAC OS X
- Redes
- Grandes capacidades para la atención al cliente y la comunicación
- Avanzadas capacidades para solucionar problemas y para realizar varias tareas a la vez

**Idiomas**:Inglés Intermedio

Tipo de puesto: Tiempo completo

Salario: $14,000.00 - $15,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento

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