![Integon Service Co.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Class Starting September 22nd
hace 2 semanas
Job Summary:
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Key Responsibilities:
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Working knowledge of insurance policies and related processes and procedures.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Inputs and tracks into the appropriate databases.
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience
- 1.5-3 years customer service experience preferred
Functional Skills
- Insurance background is preferred
- Excellent level of communication skills (both written and verbal)
- Flexible and adaptable to business requirements for changes needed to service the customer
- Collaborate with peers and management on special projects and committees
- Ability to prioritize and multi-task
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
-
Customer Service Class Starting Feb 23
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...
-
Backoffice Class Starting Dic1st
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Enterprise Processing Support Associate III provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks. Key Responsibilities: - Processes data in accordance with internal and external business...
-
World Class Service
hace 4 semanas
Tijuana, México TaskUs A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
World Class Service
hace 4 semanas
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
World Class Service
hace 7 días
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Starting July 15th
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...
-
Customer Service Starting June 7th
hace 2 semanas
Tijuana, Baja California, México Integon Service Co. A tiempo completoPrimary PurposeThe Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties And ResponsibilitiesFollowing is a summary of the essential functions...
-
Customer Service Starting June 7th
hace 1 mes
Tijuana, Baja California, México Integon Service Co. A tiempo completoPrimary PurposeThe Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties And ResponsibilitiesFollowing is a summary of the essential functions...
-
Customer Service Representative Starting May 12th
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoBe the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...
-
Customer Service Representative Starting May 12th
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoBe the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...
-
Customer Service Position/ Starting June 9th
hace 1 mes
Tijuana, México Integon Service Co. A tiempo completo**_Primary Purpose:_** The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. **Essential Duties and Responsibilities**: Following is a summary of the...
-
Customer Service Position
hace 4 semanas
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Position
hace 5 días
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Representative
hace 4 semanas
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Representative
hace 3 semanas
Tijuana, México TaskUs A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Representative
hace 7 días
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
-
Customer Service Representative
hace 1 día
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
-
Customer Service Representative
hace 4 semanas
Tijuana, México CONFIE A tiempo completoCustomer Service Executive for Call Center At CONFIE we are looking for the best customer service talent to join our successful team. If you have a passion for delivering an exceptional customer experience and want to be part of a leading company in the industry, this is the opportunity for you! What do you need to apply? Advanced English language...
-
Bilingual Customer Service Representative
hace 2 semanas
Tijuana, México nice2chat A tiempo completoThe role - Provide Customer Service for a Financial company in the US - Provide solutions to customer problems aligned with the established procedures of the company - Coordinate with the operations team to solve customer issues What we need - Bilingual speaking agent (English and Spanish): Native level - Have great grammar and sentence construction...