(Cen) Customer Insights Analyst

hace 3 semanas

San Pedro Garza García N L, México CEMEX A tiempo completo

As a Customer Insights Analyst you will play a vital role in understanding both internal and external stakeholders. Including their needs, preferences, and motivations to help the organization in delivering best-in-class experiences.

You will design, plan, and execute research activities based on the organization's needs. You will select the most suitable research methodologies to conduct quantitative and qualitative research exercises in order to generate actionable insights.

You will also be responsible of leveraging the obtained information to help the business understand and prioritize user experience, as well as partnering with cross functional teams to ensure a seamless experience across digital and physical channels.

**Main Responsibilities**:

- Conduct discovery sessions with stakeholders and draft research proposals based on their requirements.
- Identify and select the most suitable research methodology based on the project's objectives, while considering its duration, budget, and overall impact.
- Conduct quantitative and qualitative research, considering methods such as user interviews, focus groups, day in the life, workshops, and surveys to truly understand and empathize with our customers. These exercises can be either virtual or in-person.
- Synthesize gathered information into actionable value-added insights taking into consideration possible patterns and trends that may result from these exercises.
- Identify areas for improvement and ideate solutions.
- Create insightful reports to be shared with stakeholders in order to raise awareness on user needs. These should be clearly written reports and should include graphic elements as support.
- Design and lead workshops to promote collaboration among stakeholders and ideate high impact solutions that will improve our customer experience.
- Work collaboratively with stakeholders, including product owners to ensure actions are being taken regarding opportunity findings.
- Create guidelines to effectively conduct research exercises and share best practices with cross functional teams.

**Position Challenges**:

- Become an agent of change by demonstrating and voicing the importance of User Research.
- Be able to analyze data and extract actionable insights from it.

**Qualifications**:

- Academic Background: Bachelor's degree in Design, Marketing, Innovation, Psychology, or equivalent practical experience.
- Areas of expertise: At least 3 years of end-to-end experience with all aspects of research.

**Technical skills**:

- High experience with qualitative and user-centered methodologies (i.e. one-to-one interviews, usability testing, survey design, heuristic analysis, etc.)
- Proficient in using various user research tools & testing platforms. (i.e. Miro, Condens, Airtable, etc.)
- Experience building User Personas, journey maps, service blueprints, and other important research templates.
- Good data synthesis to analyze extracted qualitative and quantitative data.
- Experience designing and facilitating ideation workshops with large audiences.

**Soft Skills**:

- Ability to work independently but also collaborate cross-functionally, with the opportunity to mentor and support multidisciplinary teams.
- Excellent communication, presentation, interpersonal and analytical skills.
- Ability to lead multiple projects at the same time.
- Strong analytic capabilities to provide insights and recommendations.
- High levels of empathy and emotional intelligence.
- Proactive and self-driven, with a strong work ethic.
- Facilitation for decision making and prioritization.
- Good storytelling skills and good attention to detail.
- Ability to formulate creative solutions to opportunity areas.

**Internal/External Relations**:
INTERNAL
- Product Management
- UX &Product Design
- Customer Experience
- Digital Marketing

EXTERNAL
- CEMEX Go users
- CEMEX customers
- Consultants and UX agencies (occasionally).

**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

  • (Cen) Customer Insights Analyst

    hace 3 semanas

    San Pedro Garza García, México Cemex A tiempo completo

    As a Customer Insights Analyst you will play a vital role in understanding both internal and external stakeholders.Including their needs, preferences, and motivations to help the organization in delivering best-in-class experiences.You will design, plan, and execute research activities based on the organization's needs.You will select the most suitable...

  • Sr. Marketing Analyst

    hace 3 semanas

    San Pedro Garza García, México Calii Mexico A tiempo completo

    Calii está revolucionando la forma de hacer el súper en América Latina al entregar frutas y verduras ultra frescas, junto con miles de artículos de abarrotes, directo a la puerta de tu casa y en menos de dos horas.Fundada por ingenieros de Stanford, Calii está construyendo el supermercado del futuro – ¡con más ahorros y menos desperdicios!Tras...

  • (Cen) Financial Operations Analyst

    hace 1 semana

    San Pedro Garza García, N. L., México CEMEX A tiempo completo

    Financial Analyst responsible of generate financial information related to the Corporate Debt and Derivatives Portfolio used to make informed financial decision, validate accounting entries of financial transactions, provide official information required by authorities and investors. **Main Responsibilities**: - Consolidated debt validation and analysis. -...

  • (Cen) Data Adoption Analyst

    hace 3 semanas

    San Pedro Garza García, N. L., México CEMEX A tiempo completo

    Lead and execute a comprehensive Data Culture program to foster a data-driven culture at Cemex. Develop and implement strategic initiatives to enhance data awareness and analytical skills through targeted communication and training programs **Main Responsibilities**: - 1. Develop, promote, and monitor key metrics to evaluate the progress of the data...

  • (Cen) Data Management Analyst

    hace 4 semanas

    San Pedro Garza García, México Cemex, Inc. A tiempo completo

    (CEN) DATA MANAGEMENT ANALYST - SCMDate: Oct 4, 2024Job DescriptionManage, implement and maintain the global data domain with the most important information, accessible to the right roles in the company, and ready to guide our areas to a data-driven stage, co-designing, preparing, and delivering Key Performance Indicators (KPIs) to assist the organization in...

  • (Cen) Cemex Go Adoption Advisor

    hace 4 semanas

    San Pedro Garza García, México Cemex, Inc. A tiempo completo

    Select how often (in days) to receive an alert:(CEN) CEMEX GO ADOPTION ADVISORJob DescriptionAs a Cemex Go Advisor, you will be responsible for overseeing all activities relating to measuring, designing, reporting, communicate, the adoption of CEMEX Go OLS and Smart Service Centers features.This is a Global Quote to Cash Digital Adoption role, where you will...

  • (Cen) Conservation Support Analyst

    hace 2 semanas

    San Pedro Garza García, México Cemex, Inc. A tiempo completo

    (CEN) CONSERVATION SUPPORT ANALYSTDate: Jul 5, 2024Job DescriptionThe conservation administrator has the responsibilities to administrate and process worldwide orders of the annual nature book, keep the monthly administration for El Carmen Nature Reserve, and support the process of conservation and biodiversity databases.Main ResponsibilitiesProcess national...

  • (Cen) Conservation Support Analyst

    hace 1 semana

    San Pedro Garza García, México Cemex, Inc. A tiempo completo

    (CEN) CONSERVATION SUPPORT ANALYSTDate: Jul 5, 2024Job DescriptionThe conservation administrator has the responsibilities to administrate and process worldwide orders of the annual nature book, keep the monthly administration for El Carmen Nature Reserve, and support the process of conservation and biodiversity databases.Main ResponsibilitiesProcess national...

  • CEMEX, Inc. |

    hace 4 semanas

    san pedro garza garcía, México CEMEX, Inc. A tiempo completo

    (CEN) CONSERVATION SUPPORT ANALYST Date: Jul 5, 2024 Job Description The conservation administrator has the responsibilities to administrate and process worldwide orders of the annual nature book, keep the monthly administration for El Carmen Nature Reserve, and support the process of conservation and biodiversity databases. Main Responsibilities Process...

  • (Cen) Financial Operations Analyst

    hace 1 semana

    San Pedro Garza García, México Cemex A tiempo completo

    Financial Analyst responsible of generate financial information related to the Corporate Debt and Derivatives Portfolio used to make informed financial decision, validate accounting entries of financial transactions, provide official information required by authorities and investors.**Main Responsibilities**:- Consolidated debt validation and analysis.-...

  • (Cen) Data Adoption Analyst

    hace 3 semanas

    San Pedro Garza García, México Cemex A tiempo completo

    Lead and execute a comprehensive Data Culture program to foster a data-driven culture at Cemex.Develop and implement strategic initiatives to enhance data awareness and analytical skills through targeted communication and training programs**Main Responsibilities**:- 1.Develop, promote, and monitor key metrics to evaluate the progress of the data culture...

  • Customer Success Manager for Financial Services

    hace 3 semanas

    San Pedro Garza García, N. L., México TE A tiempo completo

    **Key Responsibilities** - Customer Relationships - **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS - **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience. - **Cross-Functional...

  • (Cen) Global Treasury Management System Analyst

    hace 3 semanas

    San Pedro Garza García, N. L., México CEMEX A tiempo completo

    TMS Analyst must develop support material for training sessions, perform necessary test for Cash Management Process, coordinate meeting and provide functional support to the Local Treasury teams while implementation in a BUs is in progress. **Main Responsibilities**: - Develop a user manual for the TMS. - Prepare Agenda and calendar for the Training and...

  • Operation Analyst

    hace 3 días

    San Pedro Garza García, N. L., México John Deere A tiempo completo

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before...

  • (Cen) Financial Operations Analyst

    hace 2 semanas

    San Pedro Garza García, México Cemex, Inc. A tiempo completo

    Company:CEMEXJob DescriptionFinancial Analyst responsible for generating financial information related to the Corporate Debt and Derivatives Portfolio used to make informed financial decisions, validating accounting entries of financial transactions, and providing official information required by authorities and investors.Main ResponsibilitiesConsolidated...

  • Operations Analyst

    hace 5 días

    San Pedro Garza García, N. L., México Unilink Transportation A tiempo completo

    **DESCRIPTION** The Operation Analyst will ensure that all of our clients' portals are updated in real time while ensuring that they collect 100% of the available detentions. **KEY RESPONSABILITIES** - Check that all portals are updated in real time. - Ensure that trackers are requesting detentions in a timely manner. - Report how much detention was...

  • Collections Analyst

    hace 2 semanas

    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    **What will you do?** The Collections Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines high risk customers by analyzing their credit limit to open account balance. **How will you do it?** - Analyze risk comparing credit limit to open balance - Minimize exposure for high-risk customers -...

  • Business Intelligence Analyst Entry Level

    hace 2 horas

    San Pedro Garza García, México Abb Schweiz Ag A tiempo completo

    Business Intelligence Analyst Entry LevelAt ABB, we are dedicated to addressing global challenges.Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story. This...

  • Customer Master Data Analyst

    hace 2 semanas

    San Pedro Garza García, México Steelcase A tiempo completo

    Description We are hiring a Customer Master Data Analyst who will be responsible for the creation and maintenance of Master Data for: customers (Sold-to and Ship-tos), Business partner (site IDs) and other type of data that are fundamental to business processes that influence the customer experience.About the role: The role involves ensuring the...

  • Customer Master Data Analyst

    hace 2 semanas

    San Pedro Garza García, México Steelcase A tiempo completo

    We are hiring a **Customer Master Data Analyst**who will be responsible for the creation and maintenance of Master Data for: customers (Sold-to and Ship-tos), Business partner (site IDs) and other type of data that are fundamental to business processes that influence the customer experience. **About the role**: The role involves ensuring the integrity,...