Bilingual Customer Experience Agent

hace 2 semanas


Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
The primary responsibility of a **Bilingual Customer Experience Agent **will be collecting reviews for our client through recorded phone interviews. People all around the globe will schedule a phone call with the agent to leave a review for a company they have worked with. Before taking each call, agents are expected to verify the identity of the person they will be speaking with.

**What awaits you in this role**:

- Follow Instructions Clearly
- Effectively Use LinkedIn
- Conduct Basic Online Research
- Communicate Clearly and Concisely
- Operate Comfortably Within a CMS and CRM (e.g., Drupal and Hubspot)

**What we are looking for**:

- Advanced English Skills (spoken and written)
- Experience With Business Vocabulary
- Knowledge of Online Platforms
- Advanced Time Management Skills
- Excellent Communication and Customer Service Skills
- Detail Oriented and Organized

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**
Our client is a ratings and reviews platform that collects research on business-to-business (B2B) service providers. Each month, thousands of people come to this company to review their web development agency, digital marketer, accounting firm, IT service provider, etc. that they hired or to find the best-fit vendor for their next project.

**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.

AVISO DE PRIVACIDAD


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