Operations Manager

hace 3 semanas


Monterrey, México Hexaware A tiempo completo

_**OPERATIONS MANAGER**_

**REQUIREMENTS**:

- ADVANCED ENGLISH ( B2 - C2 )
- MINIMUM 10- 12 YEARS OF WORK EXPERIENCE IN A VOICE/CHAT PROGRAM PREMIUM CONTACT CENTER
- MIN 3 YEARS OF EXPERIENCE IN VOICE/CHAT AS SR. OPERATIONS MANAGER
- HAS HANDLED TEAM SIZE OF OVER 200
- GRADUATED FROM ANY STREAM
- HIGH RESPONSABILITY AND OWNERSHIP

**Technical Competencies**:

- Foster entrepreneurial culture - Drive Gross Margins as per company objective, improve profitability and control costs
- Ensure ownership for workplace (resolution of all admin, tech issues, etc.)
- Enable people to excel through grooming and regular feedback
- Derive valuable insights for improvement through innovation
- Set up and sustain a robust quality and training framework within teams
- Increase people engagement, ensure communication and feedback
- Value Added Services /process improvement leading to business benefits
- Ensure robust risk and compliance practices maintained
- Participate in selection process to ensure the right talent is selected in a timely manner
- Ensure transparency and adequate communication across all levels
- Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip
- Create an environment that encourages people to deliver and excel through performance management systems
- Manage and exceed client expectations
- Handle all SOW and contract related discussions
- Service delivery of the processes in the specific timelines
- Resolve and/or escalate employee grievances in a timely manner

**Soft Skills**:

- Should express excellent leadership qualities and spearhead the team.
- Excellent English verbal communication skills enabling client expectation management

OFRECEMOS:

- PRESTACIONES DE LEY
- SEGURO DE GASTOS MEDICOS MAYORES
- SEGURO DE VIDA
- SEGURO DENTAL Y DE LA VISTA
- AGUINALDO 15 DIAS
- 15 DIAS DE VACACIONES
- CURSOS Y CERTIFICACIONES
- UTILIDADES
- VALES DE DESPENSA
- BONO PARA ACTIVIDADES ( GYM, IDIOMAS, ETC..)
- ** INTERESADOS APLICAR POR ESTE MEDIO Y ENVIAR CV ACTUALIZADO EN INGLES**_

Tipo de puesto: Tiempo completo

Salario: $35,000.00 - $40,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Pregunta(s) de postulación:

- ¿Cuantos años de experiência como Quality analyst?

Idioma:

- Inglés (Obligatorio)


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