Kering Client Advisor
hace 3 semanas
Summary
**Job Description**:
- KERING Client Advisor_
Job Family: Client Services
Job Title: Client Advisor
Location: Mexico
A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion, Leather Goods, and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”
- HOW YOU WILL CONTRIBUTE_
- Act as a brand ambassador for Kering's renowned fashion brands
- Ensure adhesion to brands' ecommerce and retail policies
- Become expert in brand products
- Follow-up and liaise with other departments to meet client requests
- Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy
- Understand individual and team KPIs
- Share client feedback with the appropriate departments to improve processes, services and quality
- WHO YOU ARE_
- Exceptional customer service and problem-solving orientation with patience, diplomacy and listening skills
- Sensibility to the Luxury world, enthusiasm for the brands and products
- Commercial and analytical mindset
- Ability to multi-task in fast paced environment
- Team player, dynamic, flexible, independent, positive and professional
- Excellent elocution, spoken and written communication skills
- Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers
- Schedule flexibility and ready to work on weekends and holidays
- Work autonomously and demonstrate a positive and enthusiastic attitude
- Make quick and thoughtful decisions when needed
Job Type
Regular
Start Date
2023-09-08
Schedule
Full time
Organization
Kering Mexico s de RL de CV
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