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Customer Service Representative
hace 4 semanas
Empresa Transnacional de Manufactura (Victory Packaging) solicita:
**Customer Service Representative** (Bilingüe)
Escolaridad mínima: Licenciatura terminada (Titulado) o en tramite de titulación
Experiência mínima de 1 año en **atención a clientes** bilingüe, como CSR en empresas de logística o manufactura.
**Actividades**:
- Recibir, consultar y procesar pedidos de clientes, órdenes de compra
- Capturar Ordenes de compra en sistema
- Servicio a clientes internacionales (en inglés), brindar estatus de sus pedidos
- Atención a requerimiento de clientes, seguimiento a logística de envíos y entregas de mercancía, Seguimiento de embarques hasta llegada a destino.
- Proporciona información sobre precios, disponibilidad y programación dentro de las pautas por vía telefónica a clientes (en inglés)
- Enlace de comunicación entre los clientes y el área de logística o almacén.
- Manejo de algún ERP como SAP o alguno similar
- Indispensable manejo de **Excel Avanzado** (tablas pivote, belukup, gráficas dinámicas, filtros, fórmulas)
- **Ingles intermedio - Avanzado** (escrito, leído y hablado)
- Monitoreo de embarques y brindar estatus al cliente hasta su llegada a destino.
- Trabajo de Lunes a Viernes de 8 am - 6 pm con disponibilidad de horario.
- **Sueldo**: $23,500 mensuales brutos + Prestaciones Superiores la ley
- Plan de crecimiento en la empresa.
- **Zona de Trabajo**: Parque Industrial Finsa III, Santa Rosa Jauregui, Querétaro.
(frente a Boulevard Montenegro y la empresa Bticino de México)
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