Ver más Contraer

Guest & Trade Svcs Executive Lacar

hace 1 mes

Tlahuac, México Royal Caribbean Group A tiempo completo

*Position based at Mexico City offices*

The Sr Guest & Trade Services Executive delivers towards the overall operational delivery in RCL LACAR contact centers Working closely with the GTS Manager the primary objective is to maximize revenue generating opportunities identify efficiencies and ensure the quality to the customer is constantly improved through effective management of our supplier and its contractual obligations as well as performance measures through KPI’s and SLA’s

In the absence of the Guest & Trade Services (GTS) Manager you will be responsible for maintaining the accountability of our supplier’s performance

Additional responsibilities range from participating in company or supplier led projects continuous improvement initiatives and process updates in addition to assessing training needs that have an impact on the contact centers and ensuring the deliverables are in line with brand strategies

**E**SSENTIAL **D**UTIES **AND** **R**ESPONSIBILITIES**:
**SALES OPERATIONS & CONTINUOUS IMPROVEMENT**
- Work closely with the GTS Manager to align operational contact center need to brand strategies
- Work with the supplier & GTS Manager in building effective working relationships with key contacts and exchange feedback
- Take responsibility in the absence of the GTS Manager to manage supplier KPI’s and SLA’s to maximize performance and attend management meetings when necessary
- Build effective working relationships with outsourcing supplier (Conduent) to support and promote initiatives on continuous improvements exchanging feedback and recommendations with GTS manager
- Provide direction and own process improvements through insights & implement proposed plans with mínimal impact to SLA’s
- Responsible for the planning and promoting of sales campaign launches and maintain the supporting documentation
- Act as the Subject Matter Expert of procedural and policy expectations to all contact center departments
- Support and monitor the implementation of new projects and processes and give direction for continuous improvement Where relevant
provide support for the market for all functions that have been consolidated as part of the market efficiencies projects
- Support Regional BDMs and sales staff with escalations or questions about our service
- Manage and monitor the implementation of new projects and processes and give direction for continuous improvement
- Responsible in assessing the quality of work and provide feedback and recommendations Participate in projects and plan the roll out to contact centers
- Participate in executive calls with the ships and key royal personnel if necessary Assist with management of incentives
communicating success / opportunities to head of GTS Manage and design appropriate training material & coordinate when necessary
via the brands and supplier training teams and its successful transition to the contact center Responsible for the assessment of quality assurance expectations
provide feedback and coaching and attend calibration sessions
- Participate in projects and plan the roll out to contact centers
- Analyze audit control reports such as company losses and evaluate for future training needs to minimize the loss
- Analyze insurance reports to keep our clients aligned to our policies and procedures
- Ensure the contact center works within revenue guidelines and supplier’s write off limits

**GUEST EXPERIENCE**
- Review the number of escalations received with the Guest Experience team on a regular basis Support guest resolutions when necessary
with the aim to provide a one touch guest resolution
- Work with the Guest Experience team to understand & evaluate trends and areas for improvement

**LOCAL MARKET EVENTS & INCIDENTS**
- Participate in the handling of any local incidents that require contact center support in conjunction with the Guest Experience team
- Be part of the out of hours duty team roster for LACAR and the Go Team
- Be available for site visits abroad and ship visits as and when there is a business need
- Be flexible to the demands of the business

**ADMINISTRATION**
- Manage incoming post and scan written correspondence received to relevant areas for processing
- Own the audit process and change requests to ensure all documentation for the team and supplier is maintained
- Manage the reconciliation of reports and invoices
- Logging & escalating IT issues
- Responsible for processing of new user accounts by timelines required & manage account closures
- Manage the implementation of telephony change requests

**EXPERIENCE / KNOWLEDGE & SKILLS**
- Proven experience in the use of Excel and PowerPoint Database experience desirable: Siebel
Hyperion & Emergency Manifest tool preferable
- 1-year contact center experience
- Administrative and time management skills
- A quick and logical thinker
- Proven presentation skills Superior decision-making skills required
including the ability to think critically and use independent judgment
- Ability

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Sr Exec, Trade Mkt Comm Lacar

    hace 2 semanas

    Tlahuac, México Royal Caribbean Group A tiempo completo

    **On-site Positon at the Mexico City Office** *** This position will oversee the overall communications sent to the trade and internal team Main activities will require to follow the yearly promotional calendar for the Royal Caribbean brand branding support translations approvals project management and full knowledge of the brand Responsible for leading...

  • Executive Housekeeper

    hace 1 semana

    Tlahuac, México Hilton A tiempo completo

    Executive Housekeeper An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry...

  • Sr Exec, Trade Mkt Events Lacar

    hace 2 semanas

    Tlahuac, México Royal Caribbean Group A tiempo completo

    **On-site position at the Mexico City Office** *** Responsible for supporting all development execution and communication of events across the region in Latin America: on-site virtual and onboard functions Manage annual event calendar and monitor overall attendance satisfaction We’re looking for an experienced professional with passion for creating the...

  • Guest Relations Executive

    hace 3 semanas

    Tlahuac, México Perfetto Traveler A tiempo completo

    **Job description** RESPONSIBILITIES: - Respond to and offer assistance for emergency phone calls. - Resolve any on site issues. - Verify service details with suppliers (such as guides, drivers, restaurants, chefs, instructors, etc.) and, when necessary, with clients on the day of service. - Confirm client reservation details with hotels before and upon...

  • Banquets and Events Sales Executive

    hace 2 semanas

    Tlahuac, México Hilton A tiempo completo

    Banquets and Events Sales Executive A Conference and Events Sales Executive will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. **What will I be doing?** As Conference and Events Sales Executive, you will maximise revenue opportunities in the areas of conferences and events by...

  • Category Management Executive

    hace 7 días

    Tlahuac, México PPG Industries A tiempo completo

    **Category Management Executive** **PPG Industries - **Crisol, Estado de México**: As a** CATEGORY MANAGEMENT EXECUTIVE**, you will be in charge of analyzing and creating diverse exhibition strategies for our different categories inside our stores to make us more attractive for our customers. You will report to the Marketing leader in México,...

  • Marketing Executive

    hace 2 meses

    Tlahuac, México David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a proven Financial/FX company as they look to onboard an experienced Marketing Exec to their Mexico city based operation. As a Marketing Executive you will play a pivotal role in developing and implementing marketing strategies to promote our products or services. Your creativity, analytical skills, and ability to...

  • General Manager

    hace 6 días

    Tlahuac, México Hilton A tiempo completo

    A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. **What will I be doing?** As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an...

  • General Manager

    hace 4 semanas

    Tlahuac, México Hilton A tiempo completo

    General Manager A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. **What will I be doing?** As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets...

  • Team Leader Traditional Trade

    hace 3 semanas

    Tlahuac, México Bacardi A tiempo completo

    **Your Opportunity** In this role you will be accountable for creating value through driving revenue and developing strategic relationships with key customers in the Off Trade channel. You will create the legacy of Bacardi and drive key decisions that will significantly affect Bacardi’s presence in the market. Your deep commercial knowledge and ability to...

  • Sales Executive B2B

    hace 3 semanas

    Tlahuac, México IPF Digital A tiempo completo

    **Sales Executive B2B (Financial Industry) - México** **Who are we?** IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans. Our organizational purpose is to build a better...

  • Chef Ejecutivo

    hace 2 meses

    Tlahuac, México Hilton A tiempo completo

    Chef Ejecutivo An Executive Chef will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience. **What will I be doing?** As Executive Chef, you are fully responsible for developing the reputation of the hotel through the production of excellent...

  • Pastelero B

    hace 2 semanas

    Tlahuac, México Hilton A tiempo completo

    Pastelero B A Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings. **What will I be doing?** As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive...

  • Operations Coordinator-freight Forwarder

    hace 2 meses

    Tlahuac, México Giraf Logistics de Mexico SA de CV A tiempo completo

    Job details 1 know the containers in port, Establish contact with a customs agent, carriers to the point of delivery 2 troubleshooting, making sure they reach port safely 3 Verify that the container is returned empty and in perfect condition 4 Obtain document of delays and report to client 5 REPORTS TO: OPERATION EXECUTIVE Skills： 1 Frustration...

  • Cashier-food & Beverage Svcs

    hace 24 horas

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24055562 **Job Category** Food and Beverage & Culinary **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all payment methods in...

  • Cashier-food & Beverage Svcs

    hace 2 semanas

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24064754 **Job Category** Food and Beverage & Culinary **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all payment methods in...

  • Strategic Sales Executive

    hace 7 días

    Tlahuac, México Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Customer Service Executive

    hace 2 semanas

    Tlahuac, México Bacardi A tiempo completo

    WHAT DOES A Customer Service Executive DO?The Customer Service Representative (CSR) is responsible for ensuring the daily processing of orders that arrive automatically and are generated manually (Modern & Traditional Trade). They are also responsible for inventory allocation, as well as raising their hand in case of out-of-stock alerts to the Planning team....

  • Executive-sales

    hace 2 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24023500 **Job Category** Sales & Marketing **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve...

  • Executive-sales

    hace 2 semanas

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24047000 **Job Category** Sales & Marketing **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve...