Customer Service Representative
hace 1 mes
**Vacante para la empresa NAPS en Corredor Tijuana -rosarito 2000, Frente A Plaza Sendero -Tijuana, Baja California**:
**Customer Service Representative (Refugio)**
**What you’ll do**:
- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
Acount follow up
**What you’ll need**:
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others.
**_ Schedule:_**
**Monday - Friday from 7am till 5pm.**
**_Located in front of Plaza Senderowithin Los Nogales industrial park_**
**_(Tijuana - Rosarito 2000 Corridor)_**
**Nível de educación deseada**:
Superior - trunco
**Nível de experiência deseada**:
Nível Experto
**Función departamental**:
Atención al cliente
**Industria**:
Depósito y Almacenaje
**Habilidades**:
- customer service
- crm-sales force
- multi-tasking
- pc skills
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