IT Business Services Consultant

hace 2 meses

Cuauhtémoc CDMX, México SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Summary & Role Information**

One of SAPs largest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. Our Client Delivery Management team will provide an E2E service and will work dedicated for this customer, operating his entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).

Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels L1-L3.

**KEY RESPONSIBILITIES AND TASKS**
- Work (7x8h) will include weekends or public holidays as required by the project (no night shift)
- Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements
- Ensure high availability of customer service by supporting service restoration in critical situation
- Support delivery teams to perform and drive root cause analysis to completion
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
- Mentor and Guide junior members of the team

**Experience (Role Requirements)**
- SAP BASIS - Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
- Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies
- Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
- Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
- Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
- 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 398943 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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