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HR Services Analyst Sr
hace 1 mes
No Relocation Assistance Offered
137547 - Del.Miguel Hidalgo, Mexico City, Mexico
**Job Summary**
**This position is the first point of contact for employees and managers on all questions related to HR policies and programs. This position will focus on efficiently resolving questions while providing exceptional customer service.**
**Principal Duties & Responsibilities**
- **
Act as escalation point for more complex questions and issues**
- ** Provide courteous and efficient customer service through phone calls, chat messages and online request forms**
- ** Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner**
- ** Ensure compliance with relevant data privacy and data protection policies and regulations**
- ** Document all relevant notes on inquiries and resolution actions in case management system**
- ** Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers**
- ** Research and follow up on open items as necessary to resolve customer questions**
- ** Escalate requests appropriately where guidance or further clarification of policies and procedures is required**
- ** Propose updates to content in the Knowledge Management system to help with future inquiry resolution**
**Education/ Experience Requirements**
- **
Bachelor´s Degree**
- ** 4+ years of experience in Human Resources**
- ** 2+ years of experience as Contact Center Analyst / HR Technology**
- ** Advanced English**
- ** Desired Portuguese skills**
- ** Desired experience managing service KPIs**
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.
