Account Support Management
hace 2 semanas
Account Support Management
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage small-to-medium size accounts.
- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
- Begin to understand the customer’s industry and develop technical knowledge.
- Utilize account support planning to identify customer’s business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.
- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.
- Balance internal needs with customer needs within defined parameters.
- Partner with key stakeholders to manage issues/risks and develop mitigation/elimination plans.
- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
- Identify potential customer satisfaction issues and proactively alert management.
- Enable your curiosity and innovation to identify and recommend process improvements and operational efficiencies.
**About you**:
- First Level University Degree or equivalent combination of education & experience
- ** 4-6 years’ experience in customer service**:
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
**Personal skills and qualities**:
- Ability to develop meaningful relationships in a virtual environment
- ** Well versed in core technologies (Compute, Storage, Cloud, etc)**:
- Written and verbal communication, presentation, and persuasion skills; mastery in English
- Active listening and ability to adjust message effectively and tactfully from technical level up to mid-level management
- Influencing and ability to navigate difficult conversations
- ** Ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals**:
- ** Demonstrate basic project management**:
- Self-starting with desire to learn quickly and develop skills to align with fast-paced market
mexico #LI-Hybrid #pointnextmexico
**We offer**:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
Then let’s stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Services
**Job Level**:
Intermediate
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
-
Account Support Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementAccount Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 1 mes
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....
-
Account Support Management
hace 10 horas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: This role has been designated as ‘Hybrid’, which means you will work both in and outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope...
-
Account Support Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise | HPE A tiempo completoThe account Support Manager role has been designated as ‘Hybrid’, which means you will work both in and outside the office (in Guadalajara City). **What would you do?** - Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage different size accounts. - Communicate clearly...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 23 horas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:This role has been designated as 'Hybrid', which means you will work both in and outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services...
-
Account Support Management
hace 15 horas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are...
-
Account Delivery Management
hace 7 días
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost...
-
Account Delivery Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery...
-
Account Delivery Management
hace 6 días
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. You will work with business partners to enable of a customer centric Account Service...
-
Account Delivery Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery...
-
Account Delivery Management
hace 9 horas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAccount Delivery ManagementAccount Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. You will work with business partners to enable of a customer centric Account Service...
-
Support Account Manager
hace 2 meses
Guadalajara, México Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Account Manager
hace 3 semanas
Guadalajara, México Global Fleet Management A tiempo completo**Beneficios** - Excelente esquema de comisiones - Plan de carrera y crecimiento - Capacitación pagada PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and...
-
Senior Support Account Manager
hace 2 semanas
Guadalajara, México Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
