Support Account Manager

hace 3 semanas

Guadalajara, México Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Job Description**:
**Your Career**

The Support Account Manager (SAM) manages our Customers’ services experience to ensure Palo Alto Networks is exceeding customer expectations. As a partner to the Account Team, the SAM understands the account strategy and the customer’s security and business priorities in order to address, solve and support all customer issues quickly and effectively.

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change. but in general if a role is deemed office-based we want our teams to be together four days per week.

**Your Impact**
- Serve as the Palo Alto Networks’ central point of contact for Support
delivery and Case Management to ensure the customer has an integrated service delivery experience
- Develop a deep understanding of our customer’s business challenges and their technical environment to provide technical information, guidance, and support
- Identify upselling opportunities for the account team
- Proactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve customer technical issues
- Lead any customer escalation communication and engagement
- Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly
- Deliver Case Support Review meetings with the support and involvement of the Account Team
- Deliver Risk Advisory notifications (Security, PANOS, Cloud, HW)
- Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests

**Qualifications**:
**Your Experience**
- 5+ years of experience in technical support within the high-tech industry
- 5+ years of client facing sales or services experience
- Project Management or service delivery qualifications such as PMP, PRINCE2, ITIL is a plus
- Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
- Ability to influence teams across the organization to achieve desired customer outcomes
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Knowledge of CyberSecurity Technologies and Solutions
- Knowledge of heterogeneous environments used by enterprise customers
- Fluency in the English language as well as other customer language requirements (where applicable)
- Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
- Positive, growth-oriented mindset
- Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Additional Information
**The Team**

Our technical support team is critical to our success and mission. As part of this team, you provide support to customers after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in helping to fix issues as they are raised. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

**Our Commitment**

We’re trailblazers that dream big, take risks,

  • Key Account Manager Sr

    hace 4 semanas

    Guadalajara, México Bayer A tiempo completo

    **Key Account Manager Sr** **Your task and Responsabilities**: - Plans how to establish and maintain major account relationships and meet personal sales targets within the full line of products or combination of products. - Establishes and builds strong client relationships over timethat allow for continuity and ongoing representation reinforced by sales...

  • Account Manager Trainee

    hace 7 días

    Guadalajara, México QIMA A tiempo completo

    **Descripción de la empresa** At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits,...

  • Account Manager

    hace 4 semanas

    Guadalajara, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the position Deep knowledge of restaurant operations & customer service AvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Account Manager

    hace 4 semanas

    Guadalajara, México INTELI-K SOLUCIONES TECNOLOGICAS SA DE CV A tiempo completo

    **Requisitos**: - Experiência comprobable como Account Manager, preferiblemente en el sector de soluciones tecnológicas. - Habilidad para establecer relaciones sólidas y de confianza con los clientes. - Fuerte orientación al cliente y habilidades excepcionales de comunicación. - Capacidad para trabajar en equipo y colaborar con diferentes...

  • Account Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Randstad MExico A tiempo completo

    American Company seeking for a Account ManagerresponsabilidadesResponsible for the full customer lifecycle.experienciaPrevious experience in the positionDeep knowledge of restaurant operations & customer serviceAvailhabilidadesAdvanced level of EnglishTeamplayerProactive.conocimientosPrevious experience in cutomer serviceeducaciónNingunokey...

  • Sales Account Manager

    hace 4 semanas

    Guadalajara, México Aranda Software A tiempo completo

    En Aranda Software desarrollamos soluciones para la Gestión de Servicios e Infraestructura de TI, alineadas a las mejores prácticas ITIL® y enfocadas en generar el mayor valor para las compañías del mercado latinoamericano. Buscamos expandir nuestro equipo en Guadalajara y estamos en busca de un(a) Sales Account Manager o Business Development Manager...

  • HR Account Manager

    hace 4 semanas

    Guadalajara, México Dresden Partners A tiempo completo

    **Descripción**: Dresden Partners expertos en tecnología mobile, aplicaciones web, servicios near-shore staffing, tech international y local tech sourcing; está en busca de: HR Account Manager **Requisitos**: 3+ años de experiecia en: Actualización de información de nuevos empleados Conocimientos en nómina Brindando asesoria sobre...

  • Key Account Manager Pigs

    hace 5 días

    Guadalajara, México MS Schippers A tiempo completo

    **Will you help us make MS Gold even bigger as a Key Account Manager Pigs?**: Our belief is that every farmer should have easy access to the best products, enabling them to: optimize their hygiene, prevent disease and realize sustainable growth. That is why we are continually expanding our network and actively searching for customers for MS Gold. And that's...

  • Key Account Manager

    hace 4 semanas

    Guadalajara, México Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Key Account Manager

    hace 4 semanas

    Guadalajara, México RH AGROALIMENTARIA A tiempo completo

    Empresa comercializadora de productos enfocados en ofrecer soluciones completas para producción, nutrición y cuidado de cultivos, busca cubrir la posición de **Key Account Manager - Berries**, para la zona **Sur de Jalisco, Ribera de Chapala y Zona Valles.** ¿Tienes más de 5 años de experiência en la posición o similar? ¿Tienes experiência...

  • Key Account Manager

    hace 4 semanas

    Guadalajara, México Taltere A tiempo completo

    Empresa Líder en el **Sector Mayorista Ciberseguridad** Busca tu Talento **"KEY ACCOUNT MANAGER “** **Buscamos**: Escolaridad: Lic. Mercadotecnia, Administración de Empresas, Informática **Experiência**: - **3 años ventas soluciones tecnología con responsabilidade cuota en mayoristas y distribuidores de soluciones de tecnología...

  • Key Account Manager Empaque de Papel

    hace 7 días

    Guadalajara, México HAYS A tiempo completo

    Importante empresa en el sector de empaque de papel está en búsqueda de un Key Account Manager. Será responsable del desarrollo de nuevos clientes y plantificar y dirigir los planes de ventas para alcanzar los objetivos marcados. Crecimiento de cuentas estratégicas principalmente del giro de construcción. Establecer estrategias para poder crecer los...

  • Key Account Manager

    hace 6 días

    Guadalajara, México Combustibles ecológicos mexicanos sa de cv A tiempo completo

    La familia ENCOGNV, solicita **Key Account Manager** en la zona de Jalisco. **Escolaridad**:Lic. Trunca **Experiência**: Mínima de 4 años en Ventas Corporativas, de preferencia en el área de Gas Natural Para Vehículos, prospección **Actividades a Realizar**: - Prospección y cierre de negocios de cuentas clave, licitaciones de suministro GNV...

  • Key Account Manager

    hace 4 semanas

    Guadalajara, México Humana 11 A tiempo completo

    **Key Account Manager.** **Perfil.** - Género indistinto. - Estudios enfocados a ingenierías. - Contar con un nível avanzado de inglés. - Experiência previa en la industria de la tecnología (deseable). - Experiência previa en ventas y compras. - Residir en Guadalajara o tener oportunidad para cambiar de residencia. **Actividades.** - A cargo del...

  • Key Account Manager

    hace 7 días

    Guadalajara, México Valencia HeadHunters A tiempo completo

    Importante empresa del ramo têxtil se encuentra en la búsqueda de su próximo Key Account Manager para una de nuestras unidades de negocio, quien tendrá como misión asesorar, planear y ejecutar la apertura y mantenimiento de clientes, logrando a través de su gestión la consolidación y evolución de cuentas clave de la unidad. Con el fin de alcanzar...

  • Global Account Manager

    hace 4 semanas

    Guadalajara, México Canonical - Jobs A tiempo completo

    The **Global Account Manager** (GAM) deepens the Canonical engagement with large multinational customers. The goal for our global account managers is to ensure that their clients consider Canonical for Hybrid Cloud initiatives and projects. We aim to build a significant partnership with the client, both at the executive level and with DevOps and...

  • Account Manager Jr

    hace 4 semanas

    Guadalajara, México iBtest - Innovative Board Test A tiempo completo

    _**Innovative Board Test, (iBtest) **_es una compañía que surge de la necesidad de los distintos OEM (Original Equipment Manufacturer), ECM (Electronic Contract Manufacturing) y CM [Contract Manufacturers] para el desarrollo de pruebas eléctricas de alto nível en México (con soporte local). iBtest ofrece un servicio único de soluciones de Ingeniería...

  • Account Payable

    hace 6 días

    Guadalajara, Jalisco, México IBM Interactive A tiempo completo

    Processing accounts payable invoices accurately and efficiently, following company policies and procedures.Support in verifying the accuracy of invoices by matching them with purchase orders and receiving documents.Assist in obtaining necessary approvals for invoices and ensuring timely payment processing.Help reconcile vendor statements and resolve...

  • Experta en Cuentas Clave

    hace 4 semanas

    Guadalajara, México TALINK A tiempo completo

    Importante empresa del sector, con sede en GUADALAJARA JALISCO, busca tu talento para desempeñar el siguiente puesto: ** GERENTE DE CUENTAS CLAVE (KEY ACCOUNT MANAGER) ** - Licenciatura o Ingeniería - Inglés Intermedio (Conversacional) - 3 años de Experiência como Ejecutivo / Responsable / Gerente de CUENTAS CLAVE, CUENTAS VIP, - Disponibilidad para...

  • Strategic Account Manager

    hace 4 semanas

    Guadalajara, Jal., México Velocity Electronics A tiempo completo

    This is a fantastic opportunity to join a leading independent electronics components distributor to the world's leading contract manufacturers and OEMs. Built around the shared core values of Being amazing today, Demonstrating mutual respect and trust, Acting courageously and Owning our own outcomes, Velocity Electronics has experienced rapid growth and...