Technical Support Representative I
hace 3 meses
**It's about more than the right fit. We're looking for the right connection.**:
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:
Becoming a **Technical Support Representative** is the first step to a great career with Nextiva. Nextiva Technical Support Representatives are analytical, diligent, technically proficient, and are passionate about technology, networking, and serving our customers. Technical Support Reps take pride in their high-quality work and thrive in an environment where they are constantly learning new things. They demonstrate care for our customers by maintaining relationships with clients and by providing amazing service. Technical Support Representatives make it their goal to find the "why" when a customer has a concern and are quick in finding an appropriate solution. Upon graduation of training, they are truly experts in the Nextiva platform and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company.
- Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
- This person will be an employee of Nextiva, supporting Nextiva customers
- Be sure to check out our rewards & benefits listed below
**The Day-to-Day**:
- Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management
- Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information
- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude
**Job Qualifications / Requirements**:
- English language fluency required (verbal & written)
- 2+ years customer service experience, preferably in a call center, technical support or help desk environment
- Hardware and/or networking knowledge preferred
- Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly
- Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Must have high attention to detail
- Working knowledge of PC and Mac operating systems and Microsoft Office Applications
- Bachelor's Degree preferred
**Rewards & Benefits**:
We offer a competitive salary, and you will be eligible to sign up for our benefits package on your first day of employment
Major Health insurance for you and for your legal partner and children under 25 years
Vision and Dental covered
Life Insurance - 24 times your monthly salary
30-day Christmas Bonus (Aguinaldo)
50% Vacation premium
12 days for vacations on your first-year anniversary
Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
Company matched Food Vouchers - You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
Company matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the UMA
$500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor's 2020 Best Places to Work.
**Your Success Depends on Your Commitment**: We invest in our employee's development and care deeply about your ability to grow professionally. Nextiva is a place to build a career, not just have a job
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