Technical Support Representative

hace 1 semana

Guadalajara, México Aptly A tiempo completo

**Hi, we’re Aptly**
We’re passionate innovators, industry disruptors, and remote working ninjas. We’re not just another software company — we’re a mission driven team building solutions that customers consider their secret weapon to grow. We’re revolutionizing the way the real estate industry interacts with prospects, customers, and their team in an unprecedented time of change. We’re a fearless bunch that value the customer experience above all and want your ideas, enthusiasm, and your passion to help us to keep innovating.

**What's the opportunity?**
The customer success team at Aptly is responsible for data entry and ongoing support of our product. The team answers customer questions, implements the Aptly solution, performs QA and escalates issues to engineers as the bridge between our customers and our product design and development teams.

**What will I be doing?**
- Become an Aptly expert with help our customers to implement the product to meet their unique needs.
- Provide technical support via chat
- Maintain daily communication with clients to keep them updated on the progress of open support tickets.
- Work with team members in other departments to resolve general software issues

**What skills do I need?**
The basic skills to be successful in this role include:

- **MUST HAVE **strong familiarity of technology. You've worked with SaaS companies and have demonstrated the ability to learn a complex systems and answer technical support questions
- **2+ years experience** working with a company in the United States
- Experience working on a full remote team. You work autonomously, know how to manage your time, and know how to add value to our extremely driven culture.
- Experience in a customer-facing role for implementation or troubleshooting/problem-solving of technology
- Ability to quickly learn new software. Experience in Google Spreadsheets or MS Excel.
- Excellent written communication skills with the ability to explain complex topics in a concise and easy to understand manner
- Ability to understand, prioritize and escalate customer issues when necessary
- Ability to establish a trusted advisor relationship to ensure customer satisfaction
- A passion for helping others, with a blend of technical and interpersonal skills
- A team player

**Bonus skills...**
- Experience working in property management for single family or multifamily properties
- Experience in a customer success role for a SaaS product centered around communication, CRM, task management or property management

Pay: $20,000.00 - $22,000.00 per month

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