Merchant Cx Senior Program Manager
hace 6 meses
**About the Role**
At Uber, providing excellent customer support to our Merchant's partners are keen to business success. For the Delivery business, we need to maintain a high level of customer service while scaling to meet the needs of a new and rapidly growing business.
The Merchant program manager has a heavy focus on providing the best-in-class experience to Uber Partners without losing sight of Uber's sustainability and scalability.
You will engage with different POCs from other areas (Central Ops, Retails Ops, Product, Finance) and different areas within the CommOps Organization: Vendor Management, Workforce Management, Content, Learning and Development among others, and within the CX organization. A good stakeholder management and prioritization is key for the success of these partnerships.
Being the to go person for Merchants E2E Strategy and making sure the team's efforts and resources are translated into execution.
**What you'll do**:
- Establish a sustainable program management structure and work towards to excellent delivery results
- Cross-functional role with the other Leads of the team in order to identify and solve journey E2E gaps to drive efficiency and customer satisfaction across sales, onboarding and support operations in LatAm. Be able to see the big picture, keeping in mind business priorities.
- Lead alignment with other functional teams to implement short-term solutions in a timely manner while elaborating on the long-term, evolving strategy
- Liaise with our regional and global partners to generate partner alignment on product launches to ensure they are connected to the larger business goals accompanied by a quality customer experience and provide partners with insights based on the voice of the customer
- Define business needs and turn ambiguous, real-world problems, into actionable analyses and solutions, using Uber's rich dataset and external data sources
- Set a high bar: Establish and track against critical metrics to ensure maximum value on projects executed, and establish processes to launch new initiatives
**Basic Qualifications**
- Strong program management skills with superior organizational, time management, and prioritization skills
- Proven experience of managing cross-functional projects with multiple stakeholders
- Phenomenal collaborator and someone who proactively partners across teams
- Great teamwork skills once the nature of the team implies constant collaboration and relationship-building with cross-functional team.
- Ability to effectively manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
- Ability to effectively manage, delegate and execute strategic initiatives and delegate tasks and responsibilities to appropriate PoCs and team members
**Preferred Qualifications**
High growth, technology, strategy consulting, investment banking/private equity background
-
Merchant Cx Senior Manager Latam
hace 6 meses
Tlahuac, México Uber A tiempo completo**About the Role** At Uber, providing excellent customer support to our Merchant partners are keen to business success. For the Delivery business, we need to maintain a high level of customer service while scaling to meet the needs of a new and rapidly growing business. The Merchant program manager has a heavy focus on providing the best-in-class...
-
Manager Cx
hace 6 meses
Tlahuac, México GREEN CONCEPT A tiempo completoEmpresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **MANAGER CX** **Requisitos**: Licenciatura en Administración, Marketing, Economía, Actuario/a o Ingeniería. Idealmente con Maestría en Marketing y/o MBA. Excelente habilidades de escritura y presentación en público Dominio de inglés. Gran capacidad de...
-
Account Manager
hace 6 meses
Tlahuac, México Evolve CX A tiempo completoKey Account Manager **Descripción de la Empresa**: Somos una nueva generación de BPO combinada con una firma consultora CX enfocada en la disrupción de la industria basada en las necesidades del mundo tecnológico/startup. Respaldados por emprendedores, fundadores y expertos en el dominio, proporcionamos soluciones para empresas emergentes que...
-
Account Manager Cx
hace 6 meses
Tlahuac, México GREEN CONCEPT A tiempo completoEmpresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **ACCOUNT MANAGER CX** **Requisitos**: - Tener 3-5 años de experiência previa en gestión de cuentas o experiência del cliente en empresas. - Habilidades sólidas de comunicación y negociación. - Capacidad para entender y articular soluciones tecnológicas de...
-
Account Manager Cx
hace 6 meses
Tlahuac, México GREEN CONCEPT A tiempo completoEmpresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **ACCOUNT MANAGER CX** **Requisitos**: - Tener 3-5 años de experiência previa en gestión de cuentas o experiência del cliente en empresas. - Habilidades sólidas de comunicación y negociación. - Capacidad para entender y articular soluciones tecnológicas de...
-
Gerente Jr Diseño Cx
hace 6 meses
Tlahuac, México AT&T Intellectual Property II, L.P A tiempo completo**Objetivo de la posicion**: - En esta función, trabajará para diseñar la experiência de nuestros clientes en AT&T mediante metodologías centradas en el usuario que generen valor a negocio, sean atractivas y viables en corto plazo. - Acompañar proyectos estratégicos y gestionar iniciativas que permitan cumplir los objetivos de CX y transformar la...
-
Consultor Senior Cx
hace 6 meses
Tlahuac, México Green Concept A tiempo completo**Vacante para la empresa Green Concept en Álvaro Obregón, Ciudad de México**: **Consultor Senior CX** **PERFIL DEL PUESTO** Buscamos profesionales, brillantes, altamente motivados, con liderazgo natural y ganas de comprometerse a largo plazo con su desarrollo profesional en La Empresa. **Experiência en consultoría de customer experience,...
-
Becario de Cx
hace 6 meses
Tlahuac, México COGNODATA A tiempo completo**Descripción**: **Cognodata,** empresa líder en el sector Customer Science, Customer Experience y Advanced Analytics, requiere un **Becario de CX** para el desarrollo de proyectos de promoción y estrategias de marketing dentro del sector Retail, englobando toda la parametrización de campañas y actividades de ejecución para altas...
-
Principal Program Manager
hace 6 meses
Tlahuac, México Zendesk A tiempo completoJob Description Who we're looking for We are looking for a dynamic, business-focused Principal Program Manager to join our growing Corporate Program Management Office (CPMO) to drive transformation programs aimed at delivering company strategy for Zendesk. This role works with leaders and teams from across the company to execute on transformation...
-
Cx Ops Fintech Sr Manager
hace 8 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Cx Operations Manager
hace 6 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Enterprise Xm Sr. Manager
hace 6 meses
Tlahuac, México Pfizer A tiempo completoRole Summary As part of the CX&E organization, within the Enterprise Experience Management Team, the eXM Senior Manager will play a crucial support role in collaborating with and aligning various groups, functions, and platforms to systematically manage and improve the experiences of their customers, employees, partners, and other stakeholders, gathering...
-
Program Manager
hace 6 meses
Tlahuac, México Cognizant A tiempo completo**Program Manager Job Description**: We are seeking a highly organized and detail-oriented Program Manager to join our team and play a pivotal role in the success of several key initiatives. You will partner with cross-functional teams to ensure program efficiency, track progress, and deliver impactful results. **Responsibilities**: - **Project...
-
Cx Assurance Supervisor
hace 6 meses
Tlahuac, México OpenTable A tiempo completoWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...
-
Sr. Product Manager, Alexa Mexico
hace 6 meses
Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products -...
-
Business Program Manager
hace 6 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Program Manager
hace 6 meses
Tlahuac, México IT-Seekers A tiempo completo¿Eres un apasionado de la gestión de programas y proyectos? ¡Esta oportunidad es para ti! En It-seekers, estamos en busca de un Program Manager excepcional para liderar nuestros proyectos más innovadores y emocionantes. **Requisitos**: - Gestión de proyectos - Liderazgo - Comunicación efectiva - Visión estratégica - Resolución de problemas -...
-
Sr Cx UX/UI Designer
hace 6 meses
Tlahuac, México Multiplica Talent A tiempo completoBuscamos un Cx UX/UI Designer freelance a tiempo comcpleto para sumarse al equipo de nuestro cliente, una compañía con sede en Estados Unidos. Como diseñador de productos de Cx, será responsable de diseñar y crear productos y experiências digitales que optimicen la interacción del cliente con los negocios en línea. Trabajará junto a...
-
Manager Customer Experience
hace 6 meses
Tlahuac, México GREEN CONCEPT A tiempo completoEmpresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **MANAGER CUSTOMER EXPERIENCE** **Requisitos**: Licenciatura en Administración, Marketing, Economía, Actuario/ao Ingeniería. Idealmente con Maestría en Marketing y/o MBA. Excelente habilidades de escritura y presentación en público Dominio de inglés. Gran...
-
Sr. Product Manager
hace 6 meses
Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo7+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - +8 years of professional background The Amazon Mexico team is...
