Sr Operations Manager

hace 3 semanas

Monterrey, México VORTO A tiempo completo

Personify, a nationally recognized and awarded recruiting firm, is hiring a Sr Operations Manager for our client, a leader in transformational AI Supply Chain automation, based in Monterrey, Nuevo Leon, Mexico.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Senior Operations Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.

The Senior Operations Manager is responsible for overseeing the activities of a complex, international team of teams that is rapidly growing. In this role, this individual will manage day to day operations while ensuring the organization meets strategic people and process development goals.

**Essential Duties and Responsibilities**:
Responsible for managing all activities of the Shipper Solutions Operations Team including carrier sourcing, truck dispatch, track and trace, on time delivery, and team schedule adherence
Manages all aspects of the dispatching process, including hiring, training, scheduling, monitoring performance, and responding to customer or carrier escalations
Works with the Director of Operations to review and analyze dispatch team performance
Partners with the Senior Product Manager and Development Team to ensure continuous technology improvement and help guide product strategy with tactical level feedback
Monitors and promotes safety and compliance with company policies and federal, state, and local regulations in all areas of the operation
Develops and implements department policies to ensure all staff members are trained
Trains and supervise employees who answer and place calls
Analyzes call data to identify problem areas that may require additional staff training or equipment upgrades
Maintaining records of calls to track response times and improve service quality
**Requirements**:
International travel up to 80%; office location is Monterrey, Mexico with some travel to Denver, CO
Experience with intra USA/Mexico Brokerage operations
3PL experience highly preferred

**Strong leadership qualities**: Previous management experience required

**Experience in the transportation industry**: prior Freight Brokerage experience a major plus
High aptitude for process design, improvement and implementation
Understanding of and ability to utilize the KPIs associated with brokerage operations
The ability to multi-task in a fast past environment while being detail oriented
Skilled in Technology; Microsoft Word & Excel
Excellent written and verbal communication skills; Spanish speaking strongly preferred
Minimum 5 years of relevant experience

**Benefits**:
We are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:
Competitive compensation package
Paid Time Off and Holidays
Health, Dental and Vision Insurance
401(k) retirement plan with company match
Flex and Health Savings Plans
Company-paid life and short-term disability insurance
Company-paid parking or RTD pass
Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
Tuition Assistance
Employee Assistance Program (EAP)
Free or discounted legal program
Product & Services Discount Program
Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
We supply the industry's best hardware and productivity software

  • Sr. Manager

    hace 2 meses

    Monterrey, México Transplace A tiempo completo

    This Senior Manager will report to TM Director of Operations. Based in Monterrey COE At least 5 years leading teams Majors Degree Visa and passport are required Advanced English skills (oral and written) This Senior Manager will lead a new cross border operation that will represent more than 2,000 shipments per month Automotive...

  • Operations Manager

    hace 9 horas

    Monterrey, Nuevo León, México Motion A tiempo completo

    Senior Manager Business OperationsAMSHoy Senior Manager Business Operations Monterrey, Nuevo LeónAMSHoy About Us: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcin... Leer más... Marketing Content Operations Manager...

  • Sr Project Manager

    hace 2 meses

    Monterrey, México Neoris A tiempo completo

    **Sr Project Manager**: **Date**:Mar 14, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Sr Project Manager. **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: Project Manager, Social Media, Manager, Technology,...

  • Project Manager Sr

    hace 13 minutos

    Monterrey, Nuevo León, México Getecsa A tiempo completo

    Inicio Trabajos para Project Manager Sr en Monterrey 2 Trabajos para Project manager sr en Monterrey Monterrey, Nuevo León Project Manager SR (Gestión) Tiempo indefinido Monterrey, Nuevo León Adinfi Funciones: Implementación de estándares y procesos en el pago de compensaciones, kpi, etc Creación de estándares y procedimientos en relación a...

  • Sr. Manager

    hace 2 meses

    Monterrey, México Uber Freight A tiempo completo

    This Senior Manager will report to TM Director of Operations. Based in Monterrey COE At least 5 years leading teams Majors Degree Visa and passport are required Advanced English skills (oral and written) This Senior Manager will lead a new cross border operation that will represent more than 2,000 shipments per month Automotive...

  • Operations Manager

    hace 9 horas

    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    British American Tobacco Hoy Engagement Centre Operations Manager Monterrey, Nuevo León British American Tobacco Hoy BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come b... Leer más... Strategy and Operations...

  • Sr. Distribution

    hace 1 semana

    Monterrey, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary About Amazon At Amazon, we're working...

  • Sr. Operations Manager

    hace 3 semanas

    Monterrey, México Hunter Douglas A tiempo completo

    Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...

  • Sr. Operations Manager

    hace 3 semanas

    Monterrey, México Hunter Douglas A tiempo completo

    Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...

  • Operations Manager

    hace 2 meses

    Monterrey, México SEGOSO Mexico A tiempo completo

    **SEGOSO MEXICO** We are currently searching for an Operations Manager. The Operations Manager is responsible for Monitoring and driving the operations floor, as well as delivering counselor training, monitoring of supervisors and implementing company policies and procedures. As an Operations Manager you will also resolve problems and make recommendations...

  • Sr Project Manager

    hace 2 meses

    Monterrey, México Neoris A tiempo completo

    **Sr Project Manager**: **Date**:Aug 23, 2023 **Location**: MONTERREY, MX **Company**:NEORIS **Principales Responsabilidades**: - Coordinar las actividades que se requieren para habilitar ciertas herramientas - Experiência en gestión de Equipos - Liderar varios proyectos simultáneamente, asegurando que cada proyecto tenga un equipo dedicado y esté en...

  • Sr. Operations Manager

    hace 3 semanas

    Monterrey, México Hunter Douglas A tiempo completo

    Description Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of...

  • Sr. Operations Manager

    hace 13 minutos

    Monterrey, Nuevo León, México Hunter Douglas A tiempo completo

    Description Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes...

  • Logistics Operations Manager

    hace 1 semana

    Monterrey, México Charger Logistics Inc A tiempo completo

    Job Title: - Logistics Operations Manager- Location: - Monterrey, Mexico- Category: - Dispatch & Customs- Experience: - SeniorDescription As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads,...

  • Project Manager Sr

    hace 2 meses

    Monterrey, México ipisa A tiempo completo

    **Project Manager Sr.** con enfoque en construcción. Alto grado de Gestión, control, planeación, administración. Excelente manejo de excel. Reportes que generen valor. Liderazgo. Sentido de urgencia. Control de la información. Excelente manejo de personal. Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario: $30,000.00 -...

  • Logistics Operations Manager

    hace 4 semanas

    Monterrey, México Charger Logistics Inc A tiempo completo

    As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo. We are currently expanding our operations in Monterrey, NL and are looking for...

  • Logistics Operations Manager

    hace 3 días

    Monterrey, México Charger Logistics Inc A tiempo completo

    As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo. We are currently expanding our operations in Monterrey, NL and are looking for...

  • Sr. Manager

    hace 2 meses

    Monterrey, México Transplace A tiempo completo

    Demonstrate Transplace Leadership Principles o Lead by Example o Communicate Effectively o Build a Great Team o Deliver Results - Operations Management (P&L Ownership, Strategic Development, Overall Operations) - Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult...

  • Sr. Manager, Operations

    hace 2 meses

    Monterrey, México Transplace A tiempo completo

    **About the Role** - Operations Management (P&L Ownership, Strategic Development, Overall Operations) - Carrier Relationship (Consistent and professional communications; effective, prompt, and courteous communications regarding difficult situations, relaying service failures, developing relationships that foster and grow our business, etc.) - Meet or Exceed...

  • It Manager

    hace 9 horas

    Monterrey, Nuevo León, México Consea America A tiempo completo

    Inicio Trabajos para It Manager en Monterrey 2 Trabajos para It manager en Monterrey Project Manager Sr IT Presencial en Monterrey Monterrey, Nuevo León Project Manager Sr IT Presencial en Monterrey Monterrey, Nuevo León Mercado Libre Hoy Empresa importante busca PROJECT MANAGER SR IT CON EXP EN PROYECTOS PREFERENTE MOVILES. EXP CON METODOLOGÍA PMI EXP...