Service Coordinator
hace 2 semanas
**Responsabilities**:
- Handling of enquiries.
- Technical support of customers, engineers, the service stations and of the sales department
- Forwarding of service information
- Assuring that safety relevant service information’s are installed/followed.
- Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
- Pro-active approach of services/customers support, offering of crane upgrades
- Technical support of warranty and good will cases.
- Arranging of service attendances in co-ordination with Customer Services Coordinator
- Project controlling and co-ordination
- Issuing and checking of stage invoices
- Planning of engineer pool in co-ordination with Customer Services Coordinator
- Preparation of project specific documentation such as method statements, risk analyses etc.
- Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.
- Journal duty at weekends and bank holydays
- Checking and follow up of work reports
- Checking and signing of hour reports
- Support of commissioning jobs in the area of the service station
- Working according to rules with internal software
**Competences and requirements**:
Competences
- Signing according to signature regulations
- Disposition of engineers
- Generating of crane upgrade offers following the factory guidelines
- Calculation and generating of work offers
- Generating and editing of service orders
**Requirements**:
**_ 1) Education: _**
Completed technical apprenticeship (mechatronic or a combination of electric, electronic, mechanic and hydraulic technologies).
**_2) Experience:_**
As a Service Engineer Experience with part lists, preparing quotes and order administration
**_3) Special abilities, skills: _**
- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
- Field experience as Service Engineer
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Assist the Company in any necessary duties to achieve Company goals.
- Perform other related duties as assigned.
- Exact and precise working
- Ability to coordinate and plan service attendances
- Working with a pro-active approach
**_4) Foreign Languages: _**
English fluent in both spoken and written.
**_ 5) Location:_**
- _ Mexico City_
**One Passion. Many Opportunities.**
**La empresa**:
Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos. El Grupo emplea a unas 48.000 personas en más de 140 sociedades en todos los continentes.
**Ubicación**:
Liebherr Mexico, S. de R.L. de C.V.
German Centre - Avenida Santa Fe 170 / 2-2-02, Col. Lomas de Santa Fe
1210 México City
México (MX)
**Contacto**:
Karla Valeria Rivera Cedeno
55 5001 5961
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