Account Manager
hace 2 semanas
Job Description:
The Account Manager will be responsible for managing and expanding client relationships to drive sales growth and maximize profitability. This role involves overseeing existing accounts, establishing new accounts, and ensuring client satisfaction by responding to inquiries, resolving issues, and maintaining a high standard of service. The Account Manager will also be involved in data management, market analysis, and the preparation of various reports and proposals.
**Responsibilities**:
Client Relationship Management:
- Maintain and strengthen client relationships to enhance the bottom line and grow sales to maximize profit.
- Engage with clients regularly to understand their needs, provide tailored solutions, and foster long-term partnerships.
Account Management:
- Obtain orders from existing accounts while also establishing new accounts by effectively responding to client requests.
- Resolve complaints promptly, ensuring that all client needs are met with high-quality service.
Operational Support:
- Use Microsoft 365 tools to gather, sort, and organize data, information, and documents for preparing reports, bids, pricing models, and quote proposals.
- Collaborate with internal teams to ensure data accuracy and timely submission of documents.
Complaint Resolution:
- Investigate operational issues by participating in joint observations of activities, analyzing the root cause of problems, and composing appropriate responses.
- Develop and implement solutions to address client complaints effectively, ensuring client satisfaction and retention.
Market Analysis and Reporting:
- Monitor market trends, collect and analyze relevant data, and summarize findings to provide insightful information for internal and client decision-making.
- Prepare comprehensive reports and provide information to support client requests and strategic planning.
**Requirements**:
1st Employee Profile:
- Education: Bachelor's degree in a relevant field.
- Skills: Proficiency in Microsoft 365, fluent in English and Spanish.
- Experience: Project management experience in the manufacturing industry.
2nd Employee Profile:
- Education: Bachelor's degree in a relevant field.
- Skills: Proficiency in Microsoft 365, fluent in English and Chinese.
Pay: $11,446.04 - $23,553.90 per month
Work Location: In person
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