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Commercial IT

hace 2 meses

Guadalajara, México AstraZeneca A tiempo completo

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

**About Commercial IT**

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan - and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico - and in markets all over the world.

Here our work has a direct impact on patients - transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

**Job Description**:
**Typical Accountabilities**:

- Coordinate the right engagement and facilitation of communication to partners on services
- Partner concern point for any IT Global or Regional services, including Commercial and non-Commercial products to coordinate with Global IT functions to drive resolution
- Improve the User Experience for Commercial Products Portfolio in their region
- Lead all Commercial Product Services for their region to ensure that quality and services are led effectively in conjunction with any planned service changes
- Proactively supervise & lead service continuity-availability for their region, and react to capacity and availability management events and issues as the need arises
- Responsible ensuring the Commercial Platform teams own the resolution of all incidents and request fulfilment for the regional services
- Support exploitation and adoption of Global capabilities in Markets

**Education, Qualifications and Experience**

**Essential**
- Extensive experience in services and processes in a sophisticated, multinational, corporate environment required
- Experience in leading and developing 3rd party business relationships
- Experience related to the outsourcing industry desirable
- For regional roles, a deep knowledge of the local market place and domain challenges
- Experience in team management, conflict resolution/ arbitration
- High School Diploma.
- Ability to analyze requests or issues and provide the best possible solution
- Ability to prioritize, re-schedule or adapt to changes
- Ability to communicate both written and orally at all levels
- Ability to make decisions in pressure situations at a management level
- Ability to collaborate across the different technology services
- Ability to partner and work in a matrix organisation

**Desirable**:

- Degree or relevant business qualification
- Knowledge of bio-pharma industry
- Ability to work well in and across diverse global teams
- Agile development methodologies

**WHY JOIN IT?**

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca - it allows us to dive deep into exploring new leading-edge technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. A place to be open and transparent - we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

**_ Technology at AstraZeneca is a home for purposeful disruptors_**

**SO, WHAT’S NEXT?**

**WHERE CAN I FIND OUT MORE?

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