Customer Care for Business Associates

hace 6 meses

Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**

**How will you make an impact in this role?**

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Customer First® puts your passion to serve - and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Customer First® on every interaction to drive brand loyalty and increase the revenue of our small merchants.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

**Qualifications**

There are the skills and experiences we are looking for. Do these describe you?
- With a passion for building customer loyalty through exceptional listening, relationship building, and consultative retention probing
- Excellent Bilingual verbal and written communication
- Demonstrated consultative experience, ability to influence, resourceful
- Exceptional listening and relationship building skills
- Demonstrated resiliency in a fast paced metric driven environment
- Proficient multitasking and navigation in a windows environment
- Creative problem-solving, eager to find customized solutions
- Experience owning or working in a small business a plus
- Truncated or finished Career

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to prov

  • Customer Service Associate

    hace 5 meses

    Ciudad de México UST A tiempo completo

    **Customer Service Associate** **Associate III - BPM **Who we are**: UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our...

  • Business Development Associate

    hace 5 meses

    Ciudad de México Skilled Wound Care A tiempo completo

    **Great Place to Work® Certified!** **Skilled Wound Care** is proud to be Certified by** Great Place to Work®** for the **3rd** year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,** 95%** of employees said it's a great place to work - **39%** higher than the...

  • Customer Care Associate

    hace 5 meses

    Ciudad de México EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Customer Care Associate

    hace 2 meses

    Ciudad de México, CDMX EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Global Customer Care Operations Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Tala A tiempo completo

    About TalaTala is a global technology company that offers accessible financial services to underserved communities. With a strong track record of innovation and a commitment to social impact, we're expanding our product offerings and global presence.Our unique platform enables lending and other financial services, empowering individuals in emerging markets...

  • Customer Care Specialist

    hace 6 meses

    México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Business Development Manager for Traditional Trade

    hace 5 días

    Ciudad de México, Ciudad de México Edgewell Personal Care A tiempo completo

    You're looking for a career with purpose and challenges that ignite your ambition. Edgewell Personal Care offers you the perfect opportunity to write the next chapter of your story as a Business Development Manager for Traditional Trade.This role reports directly to our Channel Sales Manager for Traditional Trade, where you'll ensure the compliance of sales...

  • Customer Care Specialist

    hace 5 meses

    México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Business Controlling Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México Indie campers A tiempo completo

    About Indie CampersWe are a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than...

  • Business Development Associate

    hace 7 días

    Ciudad de México, Ciudad de México Empaques Plásticos Y Flexibles A tiempo completo

    Job SummaryWe are seeking a highly motivated Business Development Associate to join our team at Empaques Plásticos Y Flexibles. This individual will be responsible for managing customer interactions, orders, and files, generating reports, and creating business opportunities with existing clients.Main Responsibilities:Manage customer communications through...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as an Associate Customer Success Executive, you will be responsible for driving growth and retention in assigned geographies or pooled resource groups. Your key objectives will include closing renewals and upsell opportunities, identifying the best virtual channels for customer engagement, and validating customer needs to...

  • Associate, Customer Support

    hace 6 meses

    Ciudad de México Evo Payments A tiempo completo

    **Associate, Customer Support** **About the role**: As an Associate, Customer Support, you will be part of the dedicated support and retention team to enhance the business experience to protect revenue and turnover. Engage the business proactively and reactively with a focus on driving business satisfaction and generating/saving revenue for the...

  • Customer Care Representative

    hace 7 meses

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 7 meses

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Business Development Associate

    hace 7 días

    Ciudad Delicias, Chihuahua, México Spaces A tiempo completo

    About the RoleWe are seeking a highly motivated Business Development Associate to join our team. As a Community Associate, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.As a key member of our team, you will be responsible for providing exceptional customer service,...

  • Customer Care Analyst I

    hace 10 horas

    Ciudad de México, CDMX Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...

  • Business Development Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Essity Higiene y Salud México, S.A. de C.V A tiempo completo

    Job SummaryWe're looking for a Business Development Associate to join our team at Essity Higiene y Salud México, S.A. de C.V. As a key member of our organization, you will be responsible for building strong relationships with stakeholders and driving business growth through process improvement and collaboration.

  • Customer Success Associate

    hace 3 meses

    Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Sea Logistics Customer Care

    hace 6 meses

    México Flexible Warehousing Solutions A tiempo completo

    **JOB PURPOSE** Sea Logistics Customer Care personnel support customers by providing helpful information, providing quotations, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining...

  • Business Analyst for Customer Experience

    hace 1 semana

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Zendesk is a global leader in customer service software, helping companies build strong relationships with their customers.As a Business Analyst for Customer Experience, you will play a key role in helping our clients achieve their goals and deliver exceptional experiences to their customers.The salary for this position is estimated to be around $65,000 -...