Customer Care for Business Associates

hace 1 semana

Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**

**How will you make an impact in this role?**

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Customer First® puts your passion to serve - and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Customer First® on every interaction to drive brand loyalty and increase the revenue of our small merchants.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

**Qualifications**

There are the skills and experiences we are looking for. Do these describe you?
- With a passion for building customer loyalty through exceptional listening, relationship building, and consultative retention probing
- Excellent Bilingual verbal and written communication
- Demonstrated consultative experience, ability to influence, resourceful
- Exceptional listening and relationship building skills
- Demonstrated resiliency in a fast paced metric driven environment
- Proficient multitasking and navigation in a windows environment
- Creative problem-solving, eager to find customized solutions
- Experience owning or working in a small business a plus
- Truncated or finished Career

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to prov

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