Sr. Associate Customer Care Projects

hace 3 semanas


Naucalpan de Juárez, México AT&T A tiempo completo

Job Description

:

At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

The Global PM is responsible for developing project plans, managing, and coordinating implementation of network service solutions that consist of various AT&T products of a highly complex nature for customers based outside and inside of United States.

As a Sr. Associate Customer Care Projects, you will:

Cooperate closely with international specialists within the company and with customers in US regions, also ensures project is meeting the expectations of the business by reviewing project deliverables. Lead and execute service delivery activities and associated responsibilities during the E2E project cycle, be accountable for the project delivery from contract signature up to first bill correctness. Support ordering and delivery of telecommunication access components with external vendors/telecoms through internal partner organizations Coordinate and support customer site activations and proactively follow up on open items (migration date negotiations, customer site readiness, on-site technicians) Update and maintain internal business systems used for project control, ordering and configuration management. Develop, track and report project management tasks and activities to supervisor and customers using industry accepted Project Management tools & reports such as MS Project & MS Excel Lead escalations for both internal and customer facing issues and support any troubleshooting. Lead and implement small process / tooling improvement initiatives. 

What you'll need:

Education: bachelor’s degree preferred. Must be bilingual, fluent in English comprehension, excellent oral and written communication. The candidate hired will be required to go into a local office. Project management methodology, techniques, and tools Previous direct customer interfacing experience Ability to lead project meetings and deliver customer facing presentations. Advanced business and commercial skills Knowledge of telecommunication technologies/products and networking technologies is preferred. Creative Problem Solving

Your future is calling. Apply today

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



  • Naucalpan de Juárez, México At&T A tiempo completo

    Job Description: At AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.The Global PM is responsible for developing project plans, managing, and coordinating implementation of...


  • Naucalpan de Juárez, México AT&T A tiempo completo

    Job Description : At AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. The Global PM is responsible for developing project plans, managing, and coordinating...

  • Associate Customer Care

    hace 1 semana


    Ciudad de México, Ciudad de México Fadv A tiempo completo

    The Associate Customer Care Representative (Associate CCR) receives, evaluates, and answers customer inquiries in a timely manner. The Associate CCR interacts with customers via phone, chat, and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This...


  • Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Global Customer Care

    hace 7 días


    Ciudad de México, Ciudad de México Ciena Corporation A tiempo completo

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Data Analytics ( 3 ) jobs Finance, Accounting & Audit ( 1 ) job Global Customer Care jobs Global Services ( 3 ) jobs IT jobs Interns, Students & Temporary jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs Product Line...


  • Naucalpan de Juárez, México AT&T A tiempo completo

    Job Description: At AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. Overall Purpose: Responsible for the provisioning of Mobility orders from creation through...


  • Ciudad de México UST A tiempo completo

    **Customer Service Associate** **Associate III - BPM **Who we are**: UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our...


  • Ciudad de México, Ciudad de México Amex A tiempo completo

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...


  • Ciudad de México, Ciudad de México Kerry A tiempo completo

    Requisition ID 49825Position Type FT PermanentRecruiterPosting Type DNILeading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives...


  • Ciudad de México, Ciudad de México UST A tiempo completo

    Customer Service Associate**Associate III - BPMWho we are:UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Customer Care Representative Ria Querétaro, Mexico Posted 11 days ago Permanent Competitive Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its...


  • Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Description - Customer Care Coordinatior (008YBP) Customer Care Coordinatior - 008YBP Point of contact for order management issues and escalations Communicate issues, identify process gaps, and/or improvements with the team Commercial Team, Local Logistics and Supply Chain lLanning direct contact Follow up closely on delivery schedule Daily follow...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • Santiago de Querétaro, México Kerry A tiempo completo

    O verview of role: The Customer Care Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service...

  • Customer Care Associate

    hace 1 semana


    Ciudad de México EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...


  • Vasco de Quiroga, México Univision communications inc A tiempo completo

    ABOUT THE ROLE & TEAM: The Customer Care team at our new streaming platform ViX is looking for a Customer Insights & Analytics Manager to join us! Reporting to the Sr. Director Customer Care, the ViX Customer Insights & Analytics Manager will be able to lead a strategy to track, report and communicate KPIs and insights from our Customer Care Operation. This...


  • Vasco de Quiroga, México Univision communications inc A tiempo completo

    ABOUT THE ROLE & TEAM: The Customer Care team at our new streaming platform ViX is looking for a Customer Insights & Analytics Manager to join us! Reporting to the Sr. Director Customer Care, the ViX Customer Insights & Analytics Manager will be able to lead a strategy to track, report and communicate KPIs and insights from our Customer Care Operation. This...

  • Customer Care Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Ciudad de México, Ciudad de México Santander A tiempo completo

    Sr. Associate, Platform & Delivery ManagementCountry: MexicoWHAT YOU WILL BE DOINGPrincipales actividades: 1. Establecer metas del área técnica con enfoque a resultados. 2. Planear y dar seguimiento a las iniciativas definidas por la dirección del área. 3. Facilitación de procesos y motivación del equipo. 4. Apego del área a principios, ética y...

  • Customer Care Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...