Sr System Engineering Spprt
hace 7 días
Job Overview
Configures, installs, maintains and upgrades computer systems hardware and software
Administers and maintains security of operating systems
Restores files or systems by designing, writing and implementing back-up procedures
Performs recovery procedures, scheduling and back-ups and monitors batch processes
Essential Functions
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
- Provide training to end-users when indicated
- Perform other duties as required
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in
- nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and
- procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end
- user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country
- legislation.
Qualifications
- Associate's Degree Pref
- 2-3 yrs in Information Technology Pref
- 2-3 yrs of Customer Service Pref
- Provide training to end-users when indicated. Intermediate
- Provide guidance to less experienced Service Desk Intermediate
- staff in areas such as problem resolution, Beginner
- communication, etc. Intermediate
- Maintain a thorough working knowledge of the day-to-day operating in the environment Intermediate
- Service Desk and IT Operations procedures related to Intermediate
- Perform other duties as required. Beginner
- May be required to perform duties outside working Intermediate
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