Customer Segment Team

hace 4 semanas

Ciudad de México CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

Customer Practice, Retail and/or Oil&Gas Industry Knowledge and experience;
- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field;
- 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles;
- 10+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles;
- A proven track record of managing and delivering large-scale enterprise IT projects;
- Experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc;
- Good experience with Continuous Integration and Continuous Delivery (CI/CD);
- Demonstrated ability to work creatively and analytically in meeting customer needs;
- A proven track record of managing and delivering large-scale enterprise IT projects;
- Ability to communicate fluently in English and Spanish, in technical and business settings (verbal and written).

The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. This professional is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts. AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
.Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers;
.Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services;
.Envision and inspire customers;
.Identify & develop specific opportunities and related business cases;
.Deal shaping, including estimations and deal pricing;
.Contract negotiations & closing;
.Enable transformation - develop long term Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks;
.Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities;
.Execute contracts as single person of contact for Customer executives, developing deep and trustful relations;
.Educate customers on AWS services and translate those into a clear business value proposition;
.Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps;
.Overseeing delivery of projects in account, ensuring high quality delivery
About the team
Diverse Experiences
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.
- Understanding of infrastructure-as-a-service (IaaS) computing transition challenges;
- Demonstrated ability to think strategically about business, product, and te

  • Segment Construction Manager

    hace 1 día

    Ciudad de México, Ciudad de México ACZENTA International A tiempo completo

    Key ResponsibilitiesOutsourcing Management: Oversee the outsourced precast production activity for a railway construction project between Mexico City and Toluca.Operational Excellence: Ensure the correct implementation of working methods within quality and safety requirements.Schedule Coordination: Liaise with the erection team to establish the precast...

  • Segment Sales Manager

    hace 3 horas

    Ciudad de México ABB A tiempo completo

    **Segment Sales Manager - Water & Wastewater**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Segment Manager

    hace 19 horas

    Ciudad de México, Ciudad de México ABB A tiempo completo

    Segment Manager - E-Mobility/TractionAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This...

  • Product/Segment Marketing Manager

    hace 7 días

    Ciudad de México, Ciudad de México Msa Safety A tiempo completo

    General: We are a technology company that aims to help people return home safely from their worksites by building smart safety systems.We have a hyper focused safety culture that puts our customers and our employee safety first.As a company, we aim for stable and sustained business growth and this strategy has supported our growth.We hire carefully to ensure...

  • Customer Service Ambassador

    hace 4 días

    Ciudad de México, Ciudad de México OS Team A tiempo completo

    About OS TeamWe are a leading BPO and Contact Centre recruitment agency connecting Costa Rican talent with top global enterprises.As a proud sister company of Inten Jobs, we offer flexible remote work opportunities for individuals who want to make a difference in the industry.The successful candidate will provide exceptional customer service and support to...

  • ELECTRICAL Segment Sales Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México ABB A tiempo completo

    ELECTRICAL Segment Sales SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position...

  • Segment Manufacturing Lead

    hace 1 día

    Ciudad de México, Ciudad de México ACZENTA International A tiempo completo

    Role SummaryThe successful candidate will be responsible for overseeing the outsourced precast production activity for a major railway construction project between Mexico City and Toluca.Key TasksProcess Optimization: Analyse and improve processes associated with precast production.Operational Support: Assist our subcontractor's Precast Yard Manager in...

  • Precast Segment Coordinator

    hace 1 día

    Ciudad de México, Ciudad de México ACZENTA International A tiempo completo

    About the RoleAs a Precast Segment Coordinator, you will play a crucial role in ensuring the smooth operation of our precast segment production process. You will be responsible for managing the day-to-day activities of the precast yard, including overseeing personnel, equipment, and logistics.Key responsibilities include:Managing all personnel and functions...

  • Customer Service Administrative

    hace 6 horas

    Ciudad de México, Ciudad de México Remote Team Solutions A tiempo completo

    **Remote Team Solutions** is looking for your talent as a customer service representative.- Our company will provide you with all the technical equipment you need, it is a presential job from Monday to Friday during working hours._- The training is provided by our client and is paid for from day 1._- Experience of one year or more in the Customer Service...

  • Team Lead

    hace 1 día

    Ciudad de México, Ciudad de México inDrive A tiempo completo

    We're looking for a highly skilled Team Lead - Customer Experience to join our Customer Support team at inDrive. As a key member of our operations team, you'll play a crucial role in driving business growth and ensuring exceptional customer experiences.You'll be responsible for leading a team of Customer Support Specialists, developing and implementing...

  • Electrical Segment Lead

    hace 13 horas

    Ciudad de México, Ciudad de México ABB A tiempo completo

    About the RoleThis position is a unique opportunity to lead marketing and sales activities related to products, systems, and services within the defined industry segments, for the assigned area. The successful candidate will be responsible for ensuring that the division and related sales units substantially improve their sales, margins, market share, and...

  • Segment Sales Specialist

    hace 24 horas

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    **Segment Sales Specialist**:**At ABB, we are dedicated to addressing global challenges.Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story.Make it your story.**:**This position...

  • Industry Segment Specialist

    hace 24 horas

    Ciudad de México, Ciudad de México Abb A tiempo completo

    **Industry Segment Specialist - Metal, Pulp & Paper**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Customer Engagement Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Owner Inc A tiempo completo

    Job DescriptionWe're looking for a results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large portfolio of 120+ customers across all stages of the customer lifecycle.Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate...

  • Customer Success Team Lead

    hace 3 días

    Ciudad de México, Ciudad de México MongoDB A tiempo completo

    MongoDB is a leading developer data platform empowering innovators to create, transform, and disrupt industries. Our mission is to unleash the power of software and data, helping organizations modernize legacy workloads and embrace innovation.We are seeking an experienced people leader to grow our Customer Success program out of Mexico City. This role will...

  • Product Portfolio Manager

    hace 5 días

    Ciudad de México, Ciudad de México Msa Safety A tiempo completo

    Job Description:The Product/Segment Marketing Manager will lead the development of marketing strategies for our safety products, working closely with cross-functional teams to drive revenue growth and customer satisfaction.

  • Customer Support Team Lead

    hace 7 días

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    We are seeking a seasoned leader to join our team as a Customer Support Supervisor. This is a hands-on role that requires excellent communication and interpersonal skills, with a focus on building and leading a high-performing team of Customer Service Representatives.The ideal candidate will have 2-3 years of call center supervisory experience, proven...

  • Customer Service Team Supervisor

    hace 1 día

    Ciudad de México, Ciudad de México Helpware Inc. A tiempo completo

    Job OverviewWe are seeking a seasoned Customer Service Team Supervisor to join our Helpware Inc. team. As a Team Leader, you will be responsible for overseeing the activities of a team of customer service representatives, ensuring they meet the company's and client's standards.Main Responsibilities:Monitor team performance against key metrics, providing...

  • Customer Service Team Lead

    hace 7 días

    Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

    Career Opportunities at Tata Consultancy Services: Customer Service Representative RoleAbout the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to clients and driving business growth through excellent...

  • Customer Service Administrative

    hace 2 días

    México Remote Team Solutions A tiempo completo

    **Remote Team Solutions** is looking for your talent as a customer service representative. - Our company will provide you with all the technical equipment you need, it is a presential job from Monday to Friday during working hours._ - The training is provided by our client and is paid for from day 1._ - Experience of one year or more in the Customer Service...