Partner Program Administrator
hace 2 semanas
At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.
Supports the daily channel program operations and infrastructure within the channel partner program organizations. Follows procedures for the lifecycle of onboarding and maintenance of channel partners’ processes and programs.
ESSENTIAL RESPONSIBILITIES:
Query Management (20%)
- Responds to standard generalized inbox requests for various regions.
- Responds to phone calls from partners, customers, and Panduit sales team.
- Resolves standard partner issues working with partner program administrators and other partner interfacing teams.
- Supports team in partner issue resolution.
- Serves as a back-up Partner Operations Specialist if needed.
Program Incentive & Warranty Administration (60%)
- Reviews, collates and processes data and information for incentive processing, approval and payment.
- Submits payment requests for approval.
- Reviews, collates, and processes information for warranty approval and issuance.
Life-Cycle Management - Onboarding/Offboarding (20%)
- Facilitates the partner off-boarding process when a partner is removed from the program.
- Updates, tracks and maintains partners’ data, activity, etc. in the partner portal for their duration in the program.
EDUCATION AND EXPERIENCE:
- Required Degree: Bachelor’s degree
- Years of Experience: 2-4 years
TRAVEL REQUIREMENTS:
- 10%
Work Shift
Day (Mexico)
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