Guest Services Agent

hace 4 semanas

Ciudad de México Angel Host A tiempo completo

**We’re hiring**

We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing, and guest services, our clients get to focus on growth while increasing the performance of their property portfolio, as well as benefiting from a reduced workload. Angel Host was founded by highly experienced, award-winning entrepreneurs and hospitality operators, and is supported by some of the most prominent Venture Capital Funds in the world. Our mission is to become a worldwide leader in vacation rental management and we're on the right track, currently working with 1,000+ properties in the US, Canada, Mexico, the Caribbean, and Europe.

Does our mission appeal to you? Are you looking to work in a fast-paced, fun, and flexible work environment with unlimited growth, happiness, and learning opportunities? Is taking part in a rapidly growing start-up, full of energetic people from all around the world on your bucket list? If so, keep reading

**The position: Guest Services Agent (English - Spanish)**

As our Guest Services Agent, you will be responsible for handling all guest and traveler inquiries, from the moment they make their first request to the moment they leave a raving review of their stay. Being friendly and welcoming is at the core of our DNA, this is why we commit to a hospitable, caring, and personal approach to “angel hosting”. We treat guests with the utmost care and thus ensure that our clients (owners and property managers) obtain the best results from their short-term rental properties.

**Specifically, we need you to**:

- Reply to all Guest inquiries within a very short delay, researching for the best answers when needed. Because most of our clients come from North America, Mexico, Europe, and the Caribbean, we need you to be able to communicate proficiently in both English and Spanish;
- Respond in writing to a high volume of inquiries and questions from travelers around the world using our Property Management Software and advanced automation tools;
- Solve any issues that Guests might have before, during, or after their stay. This includes communicating with Owners and/or Local Property Managers to find solutions;
- Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed Bookings;
- Record payments for additional services, claims, and refunds when applicable;
- Be resourceful and creative, ensuring complete guest satisfaction Remember, our objective is to always have happy guests and owners;
- Be flexible and adaptable to changing needs and new situations;
- Ensure post-stay reviews are replied to.

**Is this job for you? Well, it is if**:

- Ideally, you are located on the West Coast of Mexico
- You have relevant Vacation Rental Management and/or Travel/Tourism/Hospitality experience;
- You should be comfortable with a flexible work schedule including shifts on evenings and weekends, on a rotational schedule between the hours of 8AM - Midnight EST;
- You have experience in crisis management and turning unhappy guests into loyal customers;
- You have an incredibly positive attitude: We want to have the best work environment, so negativity has no space in our world;
- You carry strong initiative: you’re not the type of person who waits for someone to tell you what needs to be done. The words “this isn’t my responsibility” aren’t part of your vocabulary;
- You have strong organizational and time-management skills. You know how to meet deadlines, prioritize tasks, and responsibilities;
- You have a passion for using the latest technologies;
- You love to laugh and be part of an awesome team.

**So, what’s in it for you?**

We believe that to attract the best, we also need to offer the best. And while we love to work, we also love everything else that life has to offer, like spending time with family and friends, traveling, or simply taking time to relax or meditate. That’s why we’ve designed a well-balanced compensation package.

As our Guest Services Agent, you will receive:

- A competitive base salary of $24,000 MXN per month, with annual reviews and opportunities for growth;
- Paid time off + all national holidays;
- 40-hour workweek + 2 days off on a rotational schedule. Shifts will be 8 hours on a rotational schedule between 8AM to midnight (your local time);
- Freedom to work from home or from anywhere where you can have reliable wifi and dedicated working space;
- Generous monthly allowance for Internet + Computer Usage + Private Health Insurance;
- Up to 3 days of paid time off to volunteer in the charity of your choice through “Angels Care,” our plan for giving back to the community;
- Participation in our very generous Employee Stock Option Plan (ESOP), because we believe that good things should be shared;

**Angel Host Commi

  • Guest Services Supervisor

    hace 5 días

    Ciudad de México, Ciudad de México Royal Caribbean Group A tiempo completo

    Job DescriptionWe are seeking a seasoned Guest Services Manager to join our team at Royal Caribbean Group.This role involves leading the Guest Services team, developing strategies to enhance guest experiences, and promoting a positive work environment.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep...

  • Guest Services Coordinator

    hace 3 días

    Ciudad de México, Ciudad de México Courtyard Mexico City Airport A tiempo completo

    Job SummaryWe are seeking a friendly and organized Guest Services Coordinator to join our team at Courtyard Mexico City Airport. As a Guest Services Coordinator, you will be responsible for providing exceptional customer service to our guests and ensuring their needs are met.Key Responsibilities:Respond to guest inquiries and requests, providing prompt and...

  • Guest Services Representative

    hace 6 días

    Ciudad de México, Ciudad de México Hilton Worldwide, Inc. A tiempo completo

    Front Office Agent Role SummaryThis position offers an exciting opportunity to join our dynamic team as a Front Office Agent, where you will play a vital role in delivering unforgettable Guest experiences. We seek individuals who share our passion for customer service, possess excellent communication skills, and thrive in fast-paced environments.

  • Guest Services Operations Manager

    hace 7 días

    Ciudad de México, Ciudad de México Auberge Resorts, LLC A tiempo completo

    Company OverviewAuberge Resorts, LLC is a leader in providing exceptional hospitality experiences. Our team strives to deliver unforgettable moments for our guests.Job DescriptionManage the daily operations of the guest services department, ensuring seamless coordination and efficient task execution.Lead and train staff on service standards, communication...

  • Guest Services Agent

    hace 4 semanas

    Ciudad de México Angel Host A tiempo completo

    **We’re hiring!** We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing, and guest services, our clients get to focus on growth while increasing the...

  • Guest Service Agent

    hace 4 semanas

    Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Relations Agent

    hace 5 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    About the JobAnswer and process guest calls, requests, and concerns in a timely and professional manner.Operate the telephone switchboard station with efficiency and accuracy.Provide guests with information about hotel services and facilities, as well as resolve any issues that may arise during their stay.

  • Guest Services Director

    hace 7 días

    Ciudad de México, Ciudad de México Hilton Worldwide, Inc. A tiempo completo

    We are a world-leading hospitality company, dedicated to filling the lives of our guests and making unforgettable experiences.Job ResponsibilitiesOversee the entire Front Office operation to maintain high standards of guest satisfaction and service delivery.Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement to...

  • Supervisor(a) de Guest Services

    hace 3 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23110344 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management -...

  • Agent-guest Services

    hace 3 semanas

    México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24091981 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...

  • Guest Service Agent in Canada

    hace 3 semanas

    México Caiva Finders A tiempo completo

    **Guest Service Agent in Canada** The Guest Service Agents are responsible for delivering exceptional guest service as they affect the guest experience at every level - by phone, in person and behind the scenes - it is imperative that the Guest Service Agent is friendly, respectful and helpful at all times; the key responsibility of the Guest Service Agent...

  • Guest Services Associate I

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23131899 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Front Office Representative

    hace 5 días

    Ciudad de México, Ciudad de México Kerzner International Resorts A tiempo completo

    Job SummaryWe are seeking a highly skilled Front Office Representative to join our team at Kerzner International Resorts. As a key member of our guest services department, you will be responsible for delivering exceptional check-in and check-out experiences for our guests.Key Responsibilities:Ensure seamless check-in and check-out processes, adhering to...

  • Guest Services Associate I

    hace 3 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25017819 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Liaison

    hace 1 semana

    Ciudad de México, Ciudad de México Le Royal Méridien Doha A tiempo completo

    Job SummaryLe Royal Méridien Doha seeks a skilled Guest Experience Expert to provide exceptional service to our guests. As a member of our team, you'll play a critical role in delivering memorable experiences that drive customer satisfaction and loyalty.Responsibilities will include:Processing operational needs and addressing guest requestsCompleting...

  • Guest Service Representative

    hace 4 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are looking for a Guest Service Representative to provide exceptional customer service and process guest transactions.This role involves working in a team environment and maintaining a positive attitude in a dynamic setting.Key ResponsibilitiesProcess guest check-ins and handle room assignmentsHandle guest payments and resolve any issues that may...

  • Guest Experience Agent

    hace 3 semanas

    Ciudad de México KUKUN A tiempo completo

    ¡Hola! KUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo. Actividades: - Ser el primer contacto con los huéspedes, vía telefónica, correo o chat. - Ofrecer un...

  • Front Desk Associate

    hace 1 semana

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Guest Services Associate OpportunityWe are seeking a highly skilled and attentive Front Desk Associate to join our team at the JW Marriott Cancun Resort & Spa. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of outstanding.About the Role:Process...

  • Guest Service Agent

    hace 1 semana

    Ciudad de México KUKUN A tiempo completo

    KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, análisis, organización y liderazgo. Actividades: - Ser el primer contacto con los huéspedes, vía telefónica, correo o chat. - Apoyar a nuevos...

  • Guest Experience Agent

    hace 3 semanas

    Ciudad de México, CDMX KUKUN A tiempo completo

    ¡Hola! KUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo. Actividades: - Ser el primer contacto con los huéspedes, vía telefónica, correo o chat. - Ofrecer un...