Oracle Ebs Support Analyst Level 2

hace 2 meses


Querétaro Qro, México Michelin A tiempo completo

Oracle EBS Support Analyst Level 2
- KEY EXPECTED ACHIEVEMENTS

Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Identifies impact and validates priority. Provides technical and functional analysis. Provides the solution to users. Identifies and communicates potential workarounds. Informs users on the status of incident processing. Provides the link with level 3. Continues from the handling of the incident until its closure.

Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users.

Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation.

Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the build team.

Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members.

Communication: Accurate communication is provided (direct communication, user callbacks, portals,...)

Service Level Management: performance of his/her perimeter is steered and managed with accurate tools

Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team

Tutors Support Engineers

Service Request processing Service Request processing. Takes into account RH/RITM requests. Processes RH/RITM or forwards it to a contributor. Informs users on the status of RH/RITM treatments. Continues the treatment of the RH/RITM until its closure

Contributes to the analysis of root causes linked to incidents, (Problem Management) Participates or even leads the analysis of root causes of incidents. Transmits the result to the contributors in charge of implementing the patches.

Work on issues encountered while doing monitoring of services by Support Analyst Exploits the monitoring set up by the construction and/or infrastructure teams.

Takes into account the alert and informs potential contributors to anticipate impacts on users

Capitalizes the knowledge acquired

Ensures the capitalization of lessons learned from its activities.



  • Querétaro, Qro., México Michelin A tiempo completo

    Oracle EBS Support Analyst Level 2REALISATIONS CLES ATTENDUES Gestion des incidents : Les incidents sont gérés de l'identification à la clôture, y compris une analyse technique et fonctionnelle avancée. Les incidents à forte visibilité sont pris en charge. Les points focaux de son périmètre sont assurés en cas de crise. Gestion des demandes de...


  • Santiago de Querétaro, Querétaro de Arteaga, México Michelin A tiempo completo

    Key ResponsibilitiesAs an Oracle EBS Support Analyst Level 2, you will handle incidents from identification to closure, including advanced technical and functional analysis. You will manage high visibility incidents and ensure focal points are in place in case of a crisis. You will identify impact and validate priority, provide technical and functional...

  • Sr Analyst Oracle

    hace 3 meses


    Querétaro, Qro., México Eaton A tiempo completo

    **What you’ll do**: **Objetivo del puesto** Será responsable del análisis de los datos en el ERP Oracle relacionados con los níveles de inventario en cadena de suministro; tendrá amplia expertise en el sistema y será el encargado de dirigir al personal para el tema de la logística, inventario y distribución de materiales. **Responsabilidades** -...

  • Is Support Analyst

    hace 1 mes


    Querétaro, Qro., México Michelin A tiempo completo

    IS SUPPORT ANALYST - REALISATIONS CLES ATTENDUES - Les utilisateurs sont satisfaits du traitement des incidents et de la mise à disposition des matériels et services - Les incidents et problèmes sont traités en conformité avec les procédures et en collaboration avec les différents acteurs internes et externes - Les améliorations apportées suite à...

  • Accounting Analyst

    hace 3 meses


    Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Accounting Analyst - US. **What you’ll do**: **Job Summary** Provide Accounting support to Sites in US for activities related to Payroll Accounting. Payroll accruals, reconciliations, process adjustments for payroll and benefit accruals, etc. Ensuring and maintaining data integrity consistent with...

  • Tech Support

    hace 2 meses


    Querétaro, Qro., México Ryscode A tiempo completo

    **About us** We're leading the change in retail, a natively integrated omnichannel solution, with an industry-leading order management system. From point of sale, to inventory management We have a solution for every single element of your business, with centralized analytics you will always know where your business stands. We're supported by 30 years of...

  • Accounting Analyst

    hace 2 meses


    Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Accounting Analyst. **What you’ll do**: Job Summary Perform and support the monthly closing process, prepare Balance sheet Reconciliations BSR (AP,accruals, taxes, etc),various journal entries, accruals, Cash aplication, Bank transactions recording and reconciliation,creation of accounts payables...

  • Eco and Support Admin

    hace 2 meses


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: As an ECO Support and Administration, you will partner with Key stake holders (ex. Engineering, Internal Teams, Document Control, Buyers, etc.) to Manage Engineering Change Orders from procurement sites & Administration (ex. develop, support, execute, sell, design, contribute, etc.). In this role, you will report to the ECO...

  • Jr. Material Analyst

    hace 3 meses


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: As a Jr. Material Analyst, you will play a pivotal role in ensuring the efficient and cost-effective management of our inventory levels. This unique position will see you working closely with the Master Scheduler to implement time-saving strategies and oversee our supplies, making a significant impact on our operations. You Will...

  • Is Support Analyst

    hace 1 mes


    Querétaro, Qro., México Michelin A tiempo completo

    IS SUPPORT ANALYST - ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support...

  • Master Data Analyst

    hace 3 meses


    Querétaro, Qro., México MKS Instruments A tiempo completo

    A Day in Your Life at MKS: As a Master Data Analyst at MKS Instruments, you will partner with Supply Chain, Operations, Engineering and Product Management to monitor, report and maintain key master data and supporting fields within our ERP and PLM systems. In this role, you will report to the Sr. Materials Manager, Continuous Improvement. You Will Make an...


  • Querétaro, Qro., México PPG A tiempo completo

    As an **AP Analyst** you will support to both internal and supplier contacts for documents into the account payable. You will perform daily analysis, reporting and discrepancy following activities to ensure timing payments. You will be reporting to the Account payable supervisor. **Key Responsibilities** - Perform OCR, Processing and Provide Customer...

  • Rebate Analyst

    hace 4 semanas


    Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Rebate Analyst. **What you’ll do**: **Job Summary** **Process all customer rebates through the appropriate systems. Once processed, review and analyze all rejections. This position will also be responsible for identifying and driving resolution of the rejections. The investigation process and...


  • Querétaro, Qro., México GEQ A tiempo completo

    Vacante**:Presencial** **Cédula Profesional Obligatoría** Supervisa gran variedad de tareas relacionadas con aplicaciones informáticas, además de asistencia técnica y diagnóstico de incidentes. para mantener la disponibilidad de los servicios utilizados por los sistemas del Poder Ejecutivo que brindan servicios a la ciudadanía y a diversas...


  • Querétaro, Qro., México PPG A tiempo completo

    As an General Accounting Analyst, you will be responsible for general accounting services provided to several affiliates and (SBU) with an accent on the accuracy and compliance. **Main Responsibilities** - Intercompany accounting of transactions among PPG affiliates according to US GAAP standards and SOX controls - Month-end closing accounting and related...


  • Querétaro, Qro., México Ansell A tiempo completo

    **Sr Analyst, Financial.Finance & Accounting.Financial Control & Analysis** **-** **(**30009638**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our...

  • Monitoring Analyst

    hace 1 mes


    Querétaro, Qro., México SG MONITOREO A tiempo completo

    **Position**: Monitoring Analyst **Location**: Querétaro, Mexico **Job Type**: Full-time, rotating shifts of 12 hours (2 days day shift, 2 days night shift, 2 days off) **Salary**: $11,000 - $12,000 MXN net monthly The Monitoring Analyst is a key position within our 24/7 monitoring team. This role is responsible for reviewing, classifying, and managing...

  • Java Support Engineer

    hace 2 semanas


    Querétaro, Qro., México Diebold Nixdorf A tiempo completo

    The Software Support Engineer is responsible for ensuring the delivery of high-quality technical support services and the highest level of customer satisfaction by providing third line technical support for our customers in the areas of product features, installation, use and troubleshooting assistance. This role is a combination of analysis, customer...

  • IT Analyst

    hace 3 semanas


    Querétaro, Qro., México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a IT Analyst. **What you’ll do**: **PRIMARY FUNCTION**: **ESSENTIAL FUNCTIONS**: A. Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix. B. Provides desk-side support at sites and, at smaller...


  • Querétaro, Qro., México MedTrainer A tiempo completo

    **_Want to be part of a high level company? _** **At MedTrainer we are looking for our next Customer Support Specialist to be part of our team!** **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management...