Oracle EBS Support Specialist

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Michelin A tiempo completo

Key Responsibilities

As an Oracle EBS Support Analyst Level 2, you will handle incidents from identification to closure, including advanced technical and functional analysis. You will manage high visibility incidents and ensure focal points are in place in case of a crisis. You will identify impact and validate priority, provide technical and functional analysis, and provide solutions to users. You will also identify and communicate potential workarounds, inform users on the status of incident processing, and provide links with level 3 teams.

Service Requests and Problem Management

You will process and resolve complex service requests, ensuring timely and accurate communication with users. You will lead or participate in root cause analysis, coordinate with responsible contributors for patch implementation, and leverage monitoring tools and data to proactively address issues and optimize service delivery.

Knowledge Management and Communication

You will share acquired knowledge, provide guidance and training to team members, and ensure accurate communication (direct communication, user callbacks, portals). You will also contribute to the analysis of root causes linked to incidents and participate in the analysis of root causes of incidents.

Operability and Tutoring

You will contribute to ensuring that the build to run phase is done correctly, including respect of the process itself, and work with the build team to explain expectations of the support team. You will also tutor Support Engineers and contribute to the analysis of root causes linked to incidents.



  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Job Title: Oracle EBS Finance SpecialistJob Summary:We are seeking a highly skilled Oracle EBS Finance Specialist to join our team in Mexico City. As a key member of our financial team, you will be responsible for implementing and supporting Oracle Application financial modules, including GL, AP, AR, FA, SLA, AGIS, Order Management, iProcurement, and...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Oracle EBS R12 Finance PositionWe are seeking a skilled Oracle EBS R12 Finance Specialist to join our team at Sequoia Connect. This individual will be responsible for implementing and configuring Oracle EBS R12 Finance modules, conducting fit-gap analysis, and providing functional support for business processes and Oracle Finance...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the RoleMX003 Marsh And Mclennan Servicios S.A. De Cv is seeking an experienced Senior Oracle EBS Financial Specialist to join our team in Mexico City.Job SummaryWe are looking for a highly skilled and motivated professional to work on Oracle Application financial modules, implementing and supporting Enhancements & Country Statutory, Fiscal &...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're currently looking for an exceptional individual to join our team as a Senior Oracle Database Specialist at Cognizant, one of the largest and fastest growing IT services providers worldwide.As a key member of our database administration team, you will play a critical role in supporting one of our clients as a Senior Oracle Database Administrator.About...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job Title: Principal Service Delivery Management ConsultantAs a Principal Service Delivery Management Consultant at Oracle, you will be responsible for developing and managing the Oracle Support relationship with a designated large account or small number of medium accounts. Your primary goal will be to maximize the customers' use of Support Services, drive...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    Oracle is seeking a highly skilled Functional Analyst Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and technical support for our SaaS products.The ideal candidate will have a strong understanding of Oracle SaaS products and IT general technologies, including...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    Oracle is seeking an experienced professional to develop and manage its relationships with key clients, ensuring maximum utilization of Support Services and driving high levels of satisfaction and referenceability.As a trusted representative, you will be the primary point of contact within Oracle, managing contracts and delivery engagements while building...


  • Ciudad de México, Ciudad de México Marsh McLennan A tiempo completo

    Job OverviewWe are seeking a skilled Chief Oracle EBS Financial Functional Consultant to join our team at Marsh McLennan. This is an exciting opportunity for someone with experience in Oracle E-Business Suite Release 12 and strong knowledge of Oracle Applications.


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    About the RoleAs a member of Oracle's Support organization, your focus is to deliver post-sales support and solutions to our global customer base. This involves resolving customer inquiries and technical questions regarding the use of Oracle Electronic Support Services. You will be responsible for facilitating customer relationships with Support and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ericsson A tiempo completo

    Role OverviewWe are seeking a skilled Customer Support Operations Specialist to join our team at Ericsson.


  • Santiago de Querétaro, Querétaro de Arteaga, México Amazon Data Services Mx, S. De A tiempo completo

    About the RoleWe are seeking a skilled Cloud Infrastructure Support Specialist to join our expanding team at Amazon Data Services Mx, S. De.


  • Ciudad de México, Ciudad de México Arrow Electronics, Inc. A tiempo completo

    Role SummaryArrow Electronics, a global technology leader and Fortune 109 company, is seeking a Senior Oracle EBS Technical Lead who is passionate about leading-edge tech.About the RoleA competitive financial compensation package, including various compensation plans and a solid benefits package, awaits the selected candidate. The estimated salary for this...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    As a Sales Consultant Specialist at Oracle, you will provide presales technical and functional support to prospective clients and customers, ensuring customer satisfaction. Develop and deliver high-quality presentations and demonstrations showcasing Oracle products' strengths, features, benefits, and competitive advantages.Career Level - IC2This role...


  • Ciudad de México, Ciudad de México Marsh McLennan A tiempo completo

    Oracle EBS Finance Role OverviewThis role involves working on Oracle Application financial modules to implement and support the company's Enhancements & Country Statutory, Fiscal & Regulatory requirements within a defined Software Development Lifecycle.ResponsibilitiesSupports and assists other team members and business stakeholders in various stages of...


  • Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo

    Job SummaryWe are seeking an Operations Support Specialist to join our team at ArcelorMittal. The successful candidate will provide support to the Flat or Long Products sales team within the U.S. and/or Canada selling markets.Support the sales team by analyzing purchase orders from customers for entry into SAP.Communicate with mill contacts to ensure overall...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mks Instruments A tiempo completo

    A Day in Your Life at MKS:Procurement SupportAs a Senior Procurement Specialist at MKS Instruments, you will partner with internal areas to provide procurement support for all US plants, ensuring timely and cost-effective production material delivery.Key Responsibilities:Purchasing material on time, following the MRPEnsuring best cost for the...

  • IT Support Specialist

    hace 3 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Nilfisk Group A tiempo completo

    Nilfisk Group is a leading provider of cleaning solutions, committed to delivering exceptional service and support to our customers.Salary InformationThe estimated annual salary for this position is approximately $60,000-$80,000, depending on location and experience.Job DescriptionWe are seeking an experienced IT Support Specialist to join our team in...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Job DescriptionThis is a senior-level position that requires expertise in Oracle EBS financial modules. The successful candidate will work on implementing and supporting enhancements & country statutory, fiscal & regulatory requirements within a defined software development lifecycle.Key Responsibilities:Implement and support Oracle Application financial...


  • Santiago de Querétaro, Querétaro de Arteaga, México Michelin Oy A tiempo completo

    Michelin Oy is seeking a highly skilled Technical Support Specialist to join our team.About the RoleThe successful candidate will be responsible for delivering technical assistance to users in system, network, and office automation areas, resolving complex problems, and transferring issues to specialized teams.Key ResponsibilitiesProvide technical support to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completo

    Eaton Corporation is seeking a highly skilled Digital Product Support Specialist to join our team.About the RoleWe are committed to delivering exceptional support to our customers, and this role plays a critical part in achieving that goal. As a Digital Product Support Specialist, you will be responsible for providing technical assistance to customers across...