Technical Service Manager

hace 2 meses

Guadalajara, México ZF A tiempo completo

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**Technical Service Manager**:

- Country/Region: MX- Location: Guadalajara, JAL, MX, 44530Req ID 67548 Guadalajara, Mexico

Support ZF business objectives by ensuring technical product/operation assistance, aftermarket product sales, and warranty adjudication are administered in accordance with company guidelines
- Maintain and increase the high technical knowledge of the team while delivering ZF’s and customer’s commercial vehicle products.
- Ensure the support of the technical call center by handling escalations and providing training.
- Resolve customer’s technical issues, quickly and professionally. Both in your respective region and by assisting your team when necessary.
- Ensure the support and provide a diagnosis of all ZF commercial vehicle systems, ZF products and electrical systems including; J1939 or other CAN systems.
- Support key accounts by quickly resolving technical concerns acting as a single point of contact and responding in a timely manner.
- Ensure the support engineering by providing clear and detailed reports and tracking of new product concern investigations performed in the field.
- Provide product feedback to ZF product and marketing teams in a constructive and clear manner.
- Develop excellent customer relationships.
- Cooperate closely with sales teams providing technical support/training for internal and external customers.

**Your Profile as a Technical Field Service Manager**:

- Minimum Associate Degree in Auto or Diesel Technology or another Technical related field, or a combination of education and experience. Bachelor’s Degree preferred.
- Technical and/or service-related experience (>3 years)
- Knowledge of heavy
- and medium-duty truck and trailer brake and suspension control systems. Good understanding of the national/fleet commercial vehicle market
- In-depth electrical and/or pneumatic product knowledge
- Proven technical knowledge for ZF, WABCO and TRW parts, systems, services and diagnostic tools
- Ability to describe/solve complex and cross-functional problems virtually
- Experience working to resolve customer product and warranty issues
- PC skills (Microsoft Office, Teams, & Outlook)has context menu

**About the Team**: The Customer Care Center team supports a wide range of WABCO, TRW Steering and ZF Commercial vehicle products. The Technical Service Manager is responsible for supporting call center personnel, repair facilities, end users and internal personnel with their product questions, requests for technical information, and their need for troubleshooting direction. A high level of technical problem-solving capability and in-depth product knowledge are critical to the role and key to obtaining customer adoption of our products and commitment to the ZF brand. Effective and efficient solutions to field issues is a basic expectation of commercial vehicle users and is fundamental to the support of sales and KPI targets.

Contact

Yolanda Prado

+52 81 2059 2173

**What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?**:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:
**Job Segment**:Call Center Manager, Call Center Supervisor, Information Technology, IT Manager, Service Manager, Customer Service, Technology

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