Regional Service Manager

hace 2 semanas

Guadalajara, México ASMPT SMT, Inc. A tiempo completo

This position is responsible for managing field service team in Mexico North. This position is responsible for managing field installation, startup, inspection, maintenance, troubleshooting and repair of company supplied equipment of several products. Depending upon the terms of the contract or project, this will include planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity, as well as supervising company employees in the performance of their work. This also includes resolving internal and external conflicts. In this position, the manager is required to be proficient in basic systems technologies and serve as a Technical Account Manager for regional customers. Extensive (more than 70%) travel may be required.

**Key Responsibilities and Duties / Essential Functions**:

- Responsible for meeting service revenue targets and driving and achieving customer satisfaction
- Identify new areas of opportunity to grow the Americas service business
- Manage all service schedules for assigned region to meet customer requirements
- Manage relationships with sales representatives, distributors and service providers when applicable
- Responsible for managing and developing staff including performance management, development plans and disciplinary actions
- This position will also require field installation, startup, inspection, maintenance, troubleshooting of company supplied machines and software
- Identify opportunities to provide support to customers and peers on SMT workflows. Also keep knowledge current in order to perform such analyses
- Propose merit increases, promotions and raises in accordance with local laws and ASM strategy and processes
- Manage processes such as expense report approvals, ensuring CRM reporting is complete and accurate, OT approval, PTO approval and all related activities
- Ensure correct person is assigned for each position or job
- Responsible for creating a positive work environment for all employees through leadership and actions, and through driving performance and accountability
- Establish regular communication / meetings with team
- Function as a project manager as needed
- Partner with sales to support business in their region
- Ensure pre-installation activities occur according to defined ASM procedure
- Execution of installation plan according to defined ASM procedure
- Manage scope of work changes if required
- Manage customer escalations as needed
- Support other members of Americas service team as needed
- Manage special projects within the Americas region as needed
- Provide regional service reporting to management
- Supporting Senior Manager Service AMCAS in setting and implementing strategy for the AMCAS region and specifically for Brazil Service organization
- Making customer visits when open issues need to be reviewed face to face, and when difficult service and support solutions must be addressed and discussed with them.

**Qualifications and Skills**:

- Ability to logically troubleshoot complex hardware, software, and process related issues and convey this information in a way the customer understands
- In depth SMT process knowledge - understanding of customer workflows and the ability to ask the best questions to assist in the most efficient manner
- Good understanding of ASM software products
- Good understanding of installation, networking, functional use, and troubleshooting of ASM products
- Excellent MS Office Skills including Word, Excel and PowerPoint
- Ability to multitask and be detailed oriented
- Ability to translate technical data into meaningful information for both internal and external distribution
- Excellent verbal, written and interpersonal communication skills.
- Excellent presentation skills
- Fluent in Spanish and English, written and spoken
- Bilingual in Portugues is a plus

**Education and Experience**:
BS in Business/Engineering or equivalent experience, a minimum of 3- 7 years managing teams, plus a minimum of 7-10 years’ experience directly related to the service and support of manufacturing computer
- based instrumentation or equipment.

Pay: $13,504.49 - $27,232.82 per month

Work Location: In person

  • Regional IT Manager Americas

    hace 2 semanas

    Guadalajara, México Sidel A tiempo completo

    The primary role of the Regional IT Manager is to facilitate communication among area representatives and oversee initiatives specific to each site. Additionally, the Regional IT Manager serves as the regional Service Delivery Manager (SDM), dedicating 30% of their time to act as a bridge between the global SDM and the region. **Your Mission**: The IT...

  • Service Delivery Manager

    hace 3 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Inicio Trabajos para Service Delivery Manager en Guad... > Global Service Delivery Manager & Data Analytics Hoy Global Service Delivery Manager & Data Analytics Tlaquepaque, Jalisco Hewlett Packard Hoy In HP's Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process...

  • Service Delivery Manager

    hace 5 días

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...

  • Service Delivery Manager

    hace 5 días

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...

  • Service Delivery Manager

    hace 3 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Service Delivery Manager Hoy Service Delivery Manager Tlaquepaque, Jalisco Hewlett Packard Hoy Job Summary This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads t... Service Delivery Manager Tlaquepaque, Jalisco Hewlett Packard Hoy...

  • Regional Marketing Manager

    hace 4 días

    Guadalajara, Jalisco, México NXP Semiconductors A tiempo completo

    Regional Marketing Manager page is loaded Regional Marketing Manager Apply locations Guadalajara time type Full time posted on Posted Yesterday job requisition id R Regional Marketing Manager: Americas Region; Advanced Analog Products Company Description NXP enables secure connections for a smarter world, advancing solutions that make lives easier,...

  • Regional Marketing Manager

    hace 3 días

    Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    Regional Marketing Manager page is loaded Regional Marketing Manager Apply locations Guadalajara time type Full time posted on Posted Yesterday job requisition id R-** Regional Marketing Manager: Americas Region; Advanced Analog Products Company Description NXP enables secure connections for a smarter world, advancing solutions that make lives easier, better...

  • Service Operation Support

    hace 2 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    **Accountabilities**: The Service Operations Support Analyst will be supporting the ‘run’ of the daily service in the Command Centre areas, including: - ** Service** **Operations**: From shift handover support the Service Operations Manager with the daily running of the Command Centre Service ensuring that events captured via monitoring tools and...

  • Regional Sales Manager- Guadalajara

    hace 2 semanas

    Guadalajara, México Healthcare (OHQ) A tiempo completo

    **Job Title**:REGIONAL SALES MANAGER- Guadalajara **Location**:Guadalajara, Mexico**Employment Type**:Permanent- Short Description **About Omron Healthcare Incorporated**: - Omron Healthcare, Inc. is a leading manufacturer and distributor of personal hearth health and wellness products. Omron's market-leading products include home blood pressure monitors,...

  • Regional Marketing Manager

    hace 4 semanas

    Guadalajara, Jal., México NXP Semiconductors A tiempo completo

    Regional Marketing Manager page is loaded Regional Marketing Manager Apply locations Guadalajara time type Full time posted on Posted Yesterday job requisition id R-10053132 Regional Marketing Manager: Americas Region; Advanced Analog Products Company Description NXP enables secure connections for a smarter world, advancing solutions that make lives...

  • Regional Sales Manager

    hace 4 semanas

    Guadalajara, México Victaulic A tiempo completo

    Reports to: Manager of Sales, Mexico Classification: Exempt; Supervisory Salary grade: N/A Work hours: Hours in this position may fluctuate. This position may require working outside traditional business hours. The **Mining Regional Sales Manager **will lead the mining sales team in the planning and execution of key sales strategies across the region....

  • Regional Sales Manager

    hace 3 días

    Guadalajara, Jalisco, México Victaulic A tiempo completo

    Reports to: Manager of Sales, MexicoClassification: Exempt; SupervisorySalary grade: N/AWork hours: Hours in this position may fluctuate. This position may require working outside traditional business hours.The Mining Regional Sales Manager will lead the mining sales team in the planning and execution of key sales strategies across the region. This includes...

  • Regional Marketing Manager

    hace 3 días

    Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    Regional Marketing Manager Empresa : Nxp Semiconductors Tipo de empleo : Tiempo completo Guadalajara, Jal. Número de solicitantes : 000+ Solicite ya Descripción del trabajo - Regional Marketing Manager Regional Marketing Manager page is loadedRegional Marketing ManagerApply locations Guadalajara time type Full time posted on Posted Yesterday job...

  • IT Service Manager

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    We are seeking a highly skilled and experienced IT Service Manager. The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition. Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to...

  • Regional Finance Manager

    hace 2 meses

    Guadalajara, México Miraclon Corporation A tiempo completo

    Miraclon, the home of Kodak Flexcel Solutions, is a leading provider of printing products for the global packaging sector. It sells flexographic imaging equipment, printing plates, consumables and related services, which enable graphic customization of a wide variety of packaging materials. Miraclon was previously a division of The Eastman Kodak Company and...

  • Regional Service Manager

    hace 3 días

    Guadalajara, Jalisco, México Trane Technologies A tiempo completo

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Regional Marketing Manager

    hace 4 semanas

    Guadalajara, México NXP Semiconductors A tiempo completo

    **Regional Marketing Manager: Americas Region; Advanced Analog Products** **Company Description** **Business Line Description**: NXP Business Line Advanced Analog (BL AA) is a leader in automotive, industrial, IoT and mobile semiconductor solutions. BL AA Central Marketing is responsible for deploying go to market strategies globally to increase our market...

  • Technical Service Manager

    hace 2 meses

    Guadalajara, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Major Incident Manager

    hace 2 meses

    Guadalajara, México AstraZeneca A tiempo completo

    **Accountabilities**: The Service Operations Support Analyst will be supporting the ‘run’ of the daily service in the Command Centre areas, including: - ** Service** **Operations**: From shift handover support the Service Operations Manager with the daily running of the Command Centre Service ensuring that events captured via monitoring tools and...

  • Major Incident Manager

    hace 2 meses

    Guadalajara, México AstraZeneca A tiempo completo

    **Positions are open to Mexican Citizens and official residents of Mexico.** **Location: Guadalajara (hybrid)** **Strong English interpersonal skills required**: **About the AstraZeneca** **AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines...