Bilingual Appointment Setter

hace 1 mes

Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
As an **Appointment Setter**, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.

**What awaits you in this role**:

- Provide phone support
- Answer inbound customer referral phone calls, and schedule as many appointments as possible from referring doctors and admins
- Schedule appointments with the client's local office that is most convenient to the patient
- Utilize internal program for scheduling appointments
- Utilize client's text messaging meeting reminder tools to limit the number of "no-show" appointments
- Manage all rescheduling for client's offices
- Must have strong communication and organization skills. Must be detail-oriented.
- Utilize client's cloud-based phone platform in an internal communication system
- Will work Mondays through Fridays from 9 am to 5 pm Central Standard Time (CST)

**What we are looking for**:

- Preferably has experience with medical accounts
- Excellent verbal English
- Excellent understanding of Southern accents

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**
Our client is the local leading interventional pain management healthcare provider in the Midsouthern area.

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