Guest Support

**About HostGenius**:
HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.

**About the Opportunity**:
This exciting opportunity allows you to join the collaborative and innovative team with Vancouver’s fastest growing start-up. This role is fully remote which provides you with the flexibility to work from home. As a part of the Inbound Support Team, you will be a critical part of ensuring client satisfaction.

**Hours**:
Thursday to Monday: 8:00am-4:00pm PST

**Responsibilities**:

- Guest communications (mostly messaging, sometimes calls)
- Homeowner communication
- Answering top 20 questions and/or connecting with their dedicated client success manager
- Booking management
- Calendar management
- Coordinate with housekeeping regarding repairs and maintenance coordination

**Qualifications**:

- High level of expertise in hospitality
- Experience in the industry (i.e. hotels, restaurants)
- Proficient computer skills
- Willingness to learn and work within a team
- Strong customer communication skills
- Strong problem solving skills and critical thinking
- High level English competency

If you have relevant experience and have a passion for customer service, we encourage you to apply

**Salary**: $21,130.08 per month

Work Location: Remote