Customer Services Specialist

hace 1 mes

Tijuana, México Emprego MX A tiempo completo

Descripción y detalle de las actividades

Purchase Order management, account KPl's, daily/weekly communication, coordination shipments, communicating with clients to ensure overall client satisfaction. Collaborating with various internal departments to ensure client deliverables are identified, understood and addressed. Responsible for overall client satisfaction.
- High level knowledge of forecasting, demand planning and scheduling related to manufacturing and client service fulfillment requirements.
- Involves and informs others in identifying issues, problems, opportunities, and works collaboratively to develop solutions
- Participates in active listening and seeks to understand the perspectives of clients and team.
- Strong focus on overall client satisfaction.
- Proactively seeks information on trends and issues that impact the job and enhances own understanding of the business
- Familiar with supply chain and order management processes
- Identifies and raises issues and problems in a constructive manner
- Breaks down complex problems into manageable components and considers multiple factors (.g. client requirements, time constraints, costs, desired outcomes, etc.) when making
- Supply Chain Awareness (Functional) Leader in best practices to expose and eliminate root causes of problems
- Collaborates and cooperates with team members/colleagues to
- accomplish shared goals; problem resolution and supports team decisions
- Demonstrates strong written and oral communication skills both in English.
- Drives for results
- Champion new and innovative ideas and demonstrates a willingness to change
- Focus on overall customer satisfaction
- Continuous Process Improvement
- Leader in best practices to expose and eliminate root causes of problems

Experiência y requisitos
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Proven experience in account management with a focus on demand and order fulfillment, preferably in the manufacturing industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in demand planning and order management software/tools
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional personal character traits looked for include:

- Results Oriented
- Organizational and analytical skills
- Shows dependability
- Strong communication and presentation skills
- Project Management skills
- On Time Delivery to Promised Ship Dates
- Order Entry accuracy
- OTD per customer - 100%
- Revenue Performance to Demand (Projected monthly units in Sales)
- FG Fulfillment accuracy
- Customer Experience (Quality of response, account knowledge and problem resolution ability)

Beneficios
- Beneficios de acuerdo a la LFT

**Número de vacantes** 1

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario**
- Lunes a Viernes de 7:30 a.m. a 5:00 p.m.

**Estudios** Carrera con título profesional

**Inglés **Hablado: Avanzado, Escrito: Avanzado

**Disponibilidad p. viajar** No

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