Customer Operations Specialist

hace 1 semana


Tijuana, Baja California, México Félix Technologies Inc A tiempo completo
About Us

Félix Technologies Inc is a pioneering fintech company that enables Latinos in the US to send money home. We utilize cutting-edge technologies, including Blockchain and Artificial Intelligence, to disrupt traditional remittance services and build the future of cross-border payments.

Job Overview

This role offers a unique opportunity to make a significant impact on our operations. As a Customer Operations Specialist, you will be in direct contact with our users, responsible for performing cross-border transactions, providing support, and ensuring seamless experiences. Additionally, you will analyze customer interactions, generate reports, and propose improvements to enhance our technology and operations.

Main Responsibilities
  1. Answer customer inquiries regarding our service, onboarding, and online transactions.
  2. Research and resolve client inquiries verbally and in writing.
  3. Ensure accurate documentation and ticketing for each customer.
  4. Liaise with other departments to resolve complex customer inquiries.
  5. Capture frontline insights and convert them into actionable recommendations.
  6. Owning relationships with customers.
Requirements
  • Recent graduate from any Business Major.
  • Fluent in English (oral & written).
  • Basic knowledge or experience in the remittance industry and customer support roles.
  • Experience with G Suite products.
  • Open to working on weekends.
  • Excellent communication skills.
  • Friendly and outgoing personality.
What We Offer
  1. A competitive salary, estimated around $60,000 - $80,000 per year.
  2. IMSS benefits.
  3. Infonavit benefits.
  4. PTO.
  5. Year-end bonus (aguinaldo).
  6. Remote work environment.
  7. Empowering opportunities for growth in a dynamic entrepreneurial environment.
We Are an Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.



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