Collections Analyst

hace 2 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

In credit & collections you’ll learn negotiation skills that you won’t find in any financial organization.

Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.

**_ Responsibilities: _**
- Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer.
- Recognizes trends for non-payment and resolve issues by engaging internal partners.
- Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.
- Reduces the time spent on the account through increased portfolio effectiveness.
- Minimizes Write Offs and Bad Debts through early identification of risk receivables.
- Provides strong evidence of leadership capabilities through performing by example.

**_ Education and Experience Required: _**
- First level university degree with a focus in business or economics recommended or equivalent experience.
- Typically 2-4 years of experience in collection.

**_ Knowledge and Skills: _**
- Intermediate written and verbal communication, negotiation, and conflict resolution skills.
- Intermediate accounting knowledge.
- Intermediate problem solving skills.
- Basic computer skills.
- Intermediate prioritization skills.
- Basic understanding of risk mitigation tools.
- Intermediate understanding of HP's order management process.
- Intermediate understanding of HP's dispute management process.
- Intermediate understanding of collection processes and financial concepts.
- Intermediate influence skills.
- Data analysis: Power Bi & advanced excel.
- Nice to have: Programming (PowerQuery and Python).

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