Customer Service Representative

hace 7 meses

Guadalupe, México Sola Wood Flowers A tiempo completo

Sola Wood Flowers is looking for a Customer Service Representative / Lead to join our team.

We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce.

**Why work for us?**
- Excellent, above market compensation.
- Great benefits
- Work with a friendly and collaborative group of people working together towards a common goal

**What will you be doing?**
- Helping manage our online community on Facebook and posting on social media.
- Outbound sales calls to existing customers.
- Assisting with related tasks, like helping our marketing team optimize our website so that customer needs and questions are solved through our site.
- Other tasks related to improving the customer experience, like conducting customer research.

**Requirements**:

- Excellent spoken and written English.
- Passion for service and creating a wonderful Customer Experience
- Comfortable speaking on the phone with customers.
- Genuine passion for helping customers learn about our products.
- A background in sales or customer service.
- Previous supervisory experience, a definite asset.

**Who are we?**

At Sola Wood Flowers, we are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers

Sola Wood Flowers has grown to ~100 people in less than 4 years and is looking to continue our rapid-growth by building a great customer experience

Sola Wood Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination/harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $30,000.00 al mes

Puede trasladarse/mudarse:

- 67186, Guadalupe, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Pregunta(s) de postulación:

- What do you do to provide an elevated Customer Experience?
- What are the steps you follow to handle an customer who insists in speaking to a manager instead of you?
- Which leadership experience do you have in a Customer Service or a Contact Center environment?
- Please provide an example of what you have done for a customer going through a difficult situation. Which solution did you offer to solve the issue successfully?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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