Customer Service Representative

hace 5 meses

Tlalpan, México OOCL CANADA INC. A tiempo completo

**Customer Service Representative - Ocean Export**

What is OOCL?

We are one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

We are well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is one of the leading international carriers providing a full range of logistics and transportation services throughout the globe. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.

Want to be seen?

Want to be part of a team?

This position requires a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.

**Benefits**:

- Competitive salary
- Supplemental medical dental and vision
- Life insurance
- Vacation
- Christmas bonus
- Food Vouchers
- Savings fund

**Customer Service Job duties**:

- Register bookings in the on-line system per Booking procedure verifying accuracy of information.
- Trucking dispatch process, coordination with trucker: appointment pick up, special requirements registered by shipper and ensure cargo gate into the terminal before cut off.
- Create, amend, or transfer export bookings utilizing appropriate Systems and Guidelines.
- Other duties as assigned.
- 1 year of customer service and 1 year shipping experience
- Critical Thinking and Problem-Solving Skills
- Flexibility and ability to adapt to changes
- Accountable and works well in team environment

**Background check, references, and verification identification required for role. English writing required, resume should be translated to English**.

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