Principal Systems Analyst

hace 3 meses

Zapopan, México Oracle A tiempo completo

**Technical Skills**:
The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise.
- Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
- Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and RecoveryExperience in one or more of the following technical areas is a plus: Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, ZDLRA.
- Oracle Exadata - Database Machine Administration (DMA).
- Oracle Exadata - implementation / configuration.
- Oracle Exadata - full stack patching.
- Good knowledge and technical experience on ZDLRA, ILOM, Hardware/DIMM replacement activities.
- Good Experience in Oracle GoldenGate & troubleshooting skills.
- General Oracle Database Administration tasks.
- Experience in database upgrades, migrations, installations and patching
- Good knowledge and experience on Oracle Database Backup and Recovery (RMAN).
- Experience on Oracle Database High Availability, Real Application Clusters (RAC).
- Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard.
- Expertise in Oracle Database Performance Tuning.
- Oracle Enterprise Manager - Cloud Control / Grid Control.
- Good understanding of Server, Storage, Networking infrastructure.
- Good understanding of Linux Server operating system, including scripting and troubleshooting.
- Strong Communication, presentation, facilitation and influencing skills.
- Ability to quickly grasp complex technical issues
- Willingness to work in shifts and on weekends
- Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
- Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice
- Able to work with mínimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone.
- Strong knowledge in Oracle Cloud Infrastructure.

**Preferred Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, related filed or equivalent.
- More than 8 years of experience as an Oracle database Administrator or Exadata Administrator.

Career Level - IC4

As a member of the CSS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
- Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Database products.
- Manage customer’s escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
- Educate and walk the customer through the problem-solving process.
- Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc)
- Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.
- Be available to work in 24x7 capabilities if an escalation requires flexibility in work schedule.

  • SAP Business Systems Analyst

    hace 1 mes

    Zapopan, Jalisco, México Svitla Systems, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled SAP Business Systems Analyst to join our team at Svitla Systems, Inc. The ideal candidate will have a strong background in SAP FICO, including Enterprise Structure, Master Data, and experience in configuring Taxes (Direct/Indirect Taxes) and tax procedures.Key Responsibilities:Identify and analyze business...

  • Senior Systems Analyst

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Systems Analyst to join our team at Oracle. As a key member of our Product Development team, you will be responsible for managing product gaps from business specifications to product enhancement and/or business process change.Key ResponsibilitiesDefine product enhancements to drive solutions for all...

  • Network Systems Analyst

    hace 2 semanas

    Zapopan, Jalisco, México Oracle Hong Kong A tiempo completo

    **Job Title: Network Systems Analyst****About Us: Oracle Hong Kong**We are seeking a highly skilled Network Systems Analyst to join our team at Oracle Hong Kong. As a Network Systems Analyst, you will be responsible for the design, deployment, and operation of critical employee connectivity services. You will work closely with our team to deliver solutions,...

  • Senior SAP FICO Business Analyst

    hace 2 semanas

    Zapopan, Jalisco, México Svitla Systems, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled SAP FICO Business Analyst to join our team at Svitla Systems, Inc. As a key member of our organization, you will be responsible for analyzing business requirements and processes, developing detailed business processes, and assisting in the development of systems requirements documentation.About UsSvitla Systems,...

  • Asistente de Recepción Comercial en Travel Systems

    hace 2 semanas

    Zapopan, Jalisco, México Travel Systems A tiempo completo

    Descripción del PuestoLa posición de Asistente de Recepción Comercial en Travel Systems es ideal para una persona dinámica y eficiente que se encargue de la gestión de la recepción y el tráfico de nuestra oficina.Estás buscando un desafío emocionante en un entorno de trabajo motivador donde puedas desarrollar tus habilidades y contribuir al éxito...

  • Principal Data Analyst

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Role OverviewWe are seeking an experienced Principal Data Analyst to join our team at Oracle. In this role, you will be responsible for developing and implementing data analytics solutions using NetSuite SuiteAnalytics Connect, integration, ETL, and data warehouse solutions.Key ResponsibilitiesConsultatively gathering customer requirements and collaborate...

  • Network Systems Analyst

    hace 1 mes

    Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    About UsLl Oefentherapie is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Job DescriptionWe're looking for a Network Systems Analyst to help us transform our corporate network. As a key member of our team, you'll...

  • Network Systems Analyst

    hace 4 semanas

    zapopan, México Oracle Hong Kong A tiempo completo

    About Us:The Corporate Networking organization within Oracle Cloud Infrastructure (OCI) designs, deploys, operates, and supports employee connectivity solutions and services for Oracle.  We manage Corporate Offices, On-Prem Data Centers, wired/wireless networks, WAN connectivity, and related services such as VPN and IDS/IPS. We are looking for a network and...

  • Network Systems Analyst

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    About Us:The Corporate Networking organization within Oracle Cloud Infrastructure (OCI) designs, deploys, operates, and supports employee connectivity solutions and services for Oracle. We manage Corporate Offices, On-Prem Data Centers, wired/wireless networks, WAN connectivity, and related services such as VPN and IDS/IPS. We are looking for a network and...

  • Senior Systems Analyst

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    **TECHNICAL SKILLS**: - **Weblogic administration**: - **Unix/Linux**: - **Windows OS** The main responsibilities may include: - **Manage product gaps from business specifications to product enhancement and/or business process change.**: - **Define product enhancements to drive solutions for all customers.**: - **Manage product setup definition and...

  • Network Systems Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About Oracle Corporate Networking:We are seeking a skilled Network Systems Analyst to join our team. As a critical employee connectivity services provider, you will be responsible for delivering and operating networks, including routers, firewalls, load balancers, and switches.Key Responsibilities:Deploy company LANs, WANs, and wireless networksTroubleshoot,...

  • Conductor de Camiones para Viajes en Agua Blanca

    hace 2 días

    Zapopan, Jalisco, México Travel Systems A tiempo completo

    **Resumen del puesto**Estamos buscando un conductor experimentado para unir a nuestro equipo de Viajes Systems en el centro de distribución de Agua Blanca. En este rol, se encargará de transportar mercancías con seguridad y puntualidad.**Salario**El salario es muy competitivo, estimado en aproximadamente 11,586.00 MXP mensuales, pagados en dos quincenas:...

  • HR Operations Analyst

    hace 8 meses

    Zapopan, México Birdman A tiempo completo

    Are you passionate about optimizing HR processes and ensuring smooth operations? Join the team at Birdman as an HR Operations Analyst! **The Company** Birdman is a leading plant-based food and supplements company based in Mexico. We are dedicated to promoting healthier and more sustainable lifestyles through our delicious and nutritious products. As we...

  • Asistente de Dirección con Experiencia en Marketing Avanzada

    hace 1 día

    Zapopan, Jalisco, México Travel Systems A tiempo completo

    La posición de Asistente de Dirección con Experiencia en Marketing Avanzada en Travel Systems requiere un profesional apasionado y motivado que esté dispuesto a contribuir en la creación de estrategias efectivas para impulsar el crecimiento del negocio.Nuestro equipo busca a alguien con una sólida experiencia en marketing, particularmente en la gestión...

  • Security Analyst

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking security analyst to support systems and security operations of Database Engineering Cloud infrastructure. The position requires proven track record in designing, implementing and managing Public Cloud infrastructure, security architecture, vulnerability management and internal security auditing and reporting. Security analysts are also...

  • Principal UX Designer

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    **Principal UX Designer** **About Us** Our Healthcare division at Oracle is committed to revolutionizing the healthcare domain through cutting-edge technology. We aim to create a state-of-the-art consumer-grade end user experience across our portfolio of products, that will be _the _factor that distinguishes our software from the competition. Yes. We’re...

  • Principal UX Designer

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    **Principal UX Designer** **About Us **Our Healthcare division at Oracle is committed to revolutionizing the healthcare domain through cutting-edge technology. We aim to create a state-of-the-art consumer-grade end user experience across our portfolio of products, that will be _the _factor that distinguishes our software from the competition. Yes. We’re...

  • SAP FICO Business Analyst

    hace 2 semanas

    Zapopan, Jalisco, México Svitla Systems, Inc. A tiempo completo

    Job Requirements:Proven experience in SAP FICO with a strong understanding of general ledger, accounts payable, accounts receivable, and asset accounting.Proficient in configuring SAP FICO including Enterprise Structure, Master Data, and tax procedures.Excellent knowledge of SAP modules integration in end-to-end business processes.Fundamental understanding...

  • Manufacturing Labeling Systems Developer

    hace 6 días

    Zapopan, Jalisco, México Koch Global Services A tiempo completo

    Job OverviewKoch Global Services is seeking an experienced Manufacturing Labeling Systems Developer to join our team.About the RoleWe are looking for a highly skilled professional with expertise in designing, developing, and supporting manufacturing labels in a global environment. As a Labeling Programmer Analyst, you will work closely with supply chain and...

  • Principal UX Designer

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    **Transformative UX Leadership**At Oracle, we're revolutionizing the healthcare industry through cutting-edge technology. Our goal is to create a state-of-the-art consumer-grade end user experience that sets us apart from the competition. We need a visionary Principal UX Designer to lead the evolution of our Redwood Design System, shaping user-centered...