Empleos actuales relacionados con Telematics Client Services Specialist - City - Element Fleet Management
-
Research and Data Services Specialist
hace 4 meses
City, México Bain & Company Inc A tiempo completoPosition Summary: The Specialist, Research and Data Services provides basic research and Research and Data Services to consulting, practice areas and business function staff. Frequently works as part of case teams to assist in research planning, information management and capture of research experience. Core Responsibilities and Duties: Research - Conducts...
-
Connected Solutions Data Analyst
hace 7 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Duties -...
-
HR Operations Specialist
hace 4 meses
City, México Bain & Company Inc A tiempo completo: The Specialist, Global Partner Services will act a high touch HR Operations liaison on Bain’s Partner Services HR team. This role will provide a wide range of dedicated HR support focused on Partner activities across the globe, including the Partner Mobility Program, maintaining Partner SharePoint sites, and data requests. In addition, they will provide...
-
Professional Services
hace 2 meses
City, México Apogee Corporation Limited A tiempo completoJob Reference: 1491044593-2 - Date Posted: 6 November 2024 - Recruiter: Apogee Corporation Limited - Location: City, Leeds - Salary: On Application - Sector: Print, Sales - Job Type: Permanent This role is field based, working across client sites. Following bespoke solution designs, the Deployment Services Consultant is responsible for the onsite...
-
Client Relations Specialist
hace 1 mes
Mexico City Sagan A tiempo completoJob Title: Client Relations SpecialistLocation: Remote (PST Time zone)Salary Range: up to 3000 USDWork Schedule: Monday - Friday, 8:00 AM to 5:00 PM (PST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
-
Manager of Client Services, Mexico City
hace 2 meses
City, México StackAdapt A tiempo completoStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an...
-
Specialist, Airports Management
hace 4 semanas
City, México FIFA A tiempo completo**Specialist, Airports Management**: **We govern the beautiful game and ensure it's run with transparency and integrity.** Reporting organisationally to the Arrival and Departures Senior Manager in México and the Head of Arrival and Departures in Miami, the Airport Manager will be a key member of the FIFA26 Arrival and Departures management team, and work...
-
Specialist, Commerce
hace 2 meses
City, México Tinuiti A tiempo completoJob Title: Specialist, Commerce Media Level: P2 People Manager: No Years of Experience: 2+ Years Singular/multiple: N/A As the Specialist, Commerce Media you will: - Campaign Management: - Build, drive, and optimize successful [INSERT SPECIALTY (i.e. DSP, Search)+CHANNEL (i.e. Amazon, Walmart, Criteo) ] marketing campaigns within the commerce media...
-
Presentation Specialist
hace 7 meses
City, México ICON plc A tiempo completoAt ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...
-
Technical Specialist
hace 3 meses
City, México Qualitest A tiempo completo**Date**:29 Oct 2024**Company**:Qualitest Group**City**:Ciudad de México**Country/Region**:MX- Qualitest is looking for Technical Specialist on-site in Mexico City- You will be part of a team of QA engineers, developers, pre-sales, and project managers to help optimize software for certain locales and languages to finally deliver the right product in the...
-
Supply Chain Specialist
hace 1 mes
City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo**Supply Chain Specialist** **Your Responsibilities** At Leschaco, our mission goes beyond logistics. We are committed to shaping a sustainable business world for future generations by connecting industries and people through responsible, reliable solutions. Our values—appreciation, openness, reliability, responsibility, sensemaking, and trust—define...
-
Merchant Support Specialist
hace 7 meses
City, México PPRO A tiempo completoAt PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength comes from our diverse...
-
Specialist Underwriting Assistant
hace 2 meses
City, México AIG A tiempo completoThis position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations. The individual is expected to actively develop their knowledge and understanding...
-
Senior IT Service Specialist
hace 2 meses
City, México Simcorp A tiempo completoWho We Are For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the...
-
Client Success Specialist I
hace 7 meses
City, México Solera A tiempo completoWho We Are The Role What You’ll Do - Responsible for understanding and managing a subset of customer accounts - Responsible for Customer Retention by fostering customer relationships and driving customer loyalty. - Engage in active listening to promptly answer customer queries and concerns - Work closely with the interdepartmental teams to compose joint...
-
Database Administrator Specialist
hace 1 mes
Mexico City Jobs for Humanity A tiempo completoPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% PostgreSQL Specialist DBA Design and build/config production and DR environments, work on PostgreSQL performance issues, setup monitoring and alert notification, validate DR to make sure that...
-
You
hace 7 meses
City, México iPS powerful people A tiempo completo**SHORT DESCRIPTION**: - We are looking for an experienced Procurement Specialist-Buyer who would like to join in! This is an excellent opportunity to continue to build a great career, by generating experience in a consolidated global German company within the Oil and Gas industry. **FUNCTION DESCRIPTION**: As a Procurement Specialist-Buyer, you will be...
-
Technical Support Specialist
hace 7 meses
City, México Recurly A tiempo completoAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue...
-
Accounts Receivable Specialist
hace 2 meses
City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo**Accounts Receivable Specialist** **Aufgaben** Shape the Future of Global Trade with Leschaco At Leschaco, our mission goes beyond logistics. We are committed to shaping a sustainable business world for future generations by connecting industries and people through responsible, reliable solutions. Our values—appreciation, openness, reliability,...
-
Commercial Office Specialist
hace 1 mes
City, México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
Telematics Client Services Specialist
hace 7 meses
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
The Client Success Specialist role will be accountable and responsible for providing direct customer support within the Telematics Client Success team. This role will also support other Element client facing roles to ensure the Telematics solution is delivered to meet or exceed client expectations. The key focus will be to establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution. The Client Success Specialist is accountable for the client’s experience and satisfaction, as well as the business results of the solution. The Client Success Specialist will collaborate with Operations Specialists and other team members to drive projects to completion and to ensure that clients are advocates of the ELEMENT Telematics solution. The Client Success Specialist will also work with other internal ELEMENT resources to ensure that client expectations are aligned with contractual obligations and ELEMENT capabilities. The Client Success Specialist will create, manage, and control documentation libraries and assist with team collaboration tools that will assist in removing variables from Telematics client interaction processes and procedures. Removing variables and creating standardized workflows for client relationship activities will ensure that the operations team will be engaged in a scalable model that removes unnecessary costs from the business. The Client Success Specialist will also engage in Continual Service Improvement processes in an effort to improve process efficiencies and drive waste from the Telematics business model.
- Support the Telematics Engagement Managers, who own key client relationships to provide support for escalations, reporting, and other client engagement needs. Manage and resolve all Service Cloud cases assigned within expected time commitments and with the quality expected from clients.
- Demonstrate effective communication skills with all internal and external clients. Engage in regular client cadence calls as needed and establish and present operational metrics as requested.
- Contribute to the ongoing creation and improvement of Telematics Operations and Client documentation, processes, and procedures.
- Document, manage and track ongoing client policies, activities and meetings utilizing appropriate agendas, action item logs, and issues logs. Create, manage, and control departmental processes, and procedures. Maintain documentation to ensure departmental processes and procedures are followed.
- Provide training support to internal and external clients.
Position Requirements
—Education and Experience
- 3-5 years client support experience
- High school diploma or equivalent
- Experience with database tools preferred
- Associates Degree in Business required, Bachelor’s degree preferred
- Project management certifications or comparable preferred
—Knowledge and Competencies
- Demonstrate financial acumen and analytical capability
- Display sound decision making and problem solving skills
- Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines
- Plan, build, and execute a business strategy for growing and developing assigned accounts, as well as achieve a fantastic client experience and high levels of customer satisfaction
- Create, manage, control and document all client relationship management related processes and procedures
- Create, manage, and control client relationship management document library structure
- Gather data and prepare client deliverables, documents and reports
- Communicate and collaborate effectively with team members, internal ELEMENT resources and vendors to meet departmental goals and objectives
- Demonstrate ability to develop Key Performance Indicators and metrics to measure assigned accounts performance, success, and satisfaction
- Demonstrate initiative by volunteering for activities and projects beyond daily responsibilities
- Must be able to work under pressure, using tact, discretion and good judgment
- Must demonstrate solid Microsoft Office Suite skills (Word, Excel, PowerPoint, Project, and Access)
- Must demonstrate effective written and oral communication skills
- Acquire and continue to increase knowledge of the Telematics products, tools and services
- Contribute to the continual process improvement efforts of the Telematics Operations team
- Perform other duties as assigned by the Client Success Manager or Team Leads
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Com
