IT Operations Sr. Analyst

hace 6 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In Brazil since 1953, PepsiCo has recognized brands such as QUAKER®, TODDY®, TODDYNHO®, ELMA CHIPS®, RUFFLES®, DORITOS®, EQLIBRI, GATORADE®, KERO COCO®, H2OH®, PEPSI® among other.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know a little more**:PepsiCoJobs

Join PepsiCo, dare to transform.

**Responsibilities**:
**The Opportunity**

**Your Impact**

As IT Operations Sr. Analyst your responsibilities would consist of:
**Day to day**

**IT Service Management (Incidents, Problems, Service Requests, Change Requests, Knowledge Base Articles, and Alerts)**
- Perform daily standup meetings with baseline team to review scorecards and create action plans with TCS to ensure issues/incidents/problems are being managed, communicated, resolved, root cause analysis is complete, and further monitoring is happening. Also provide manual intervention and escalations as needed.
- Field input from Sites and HQ on Improvement ideas and determine if Operations can do the work.
- Assure Knowledge Base Articles are current and accommodate new ones as needed.
- Verify requests are being handled and followed up with.

**Periodical**

**Vendor Management (Meetings, Resource staffing, Service Delivery)**
- Drive managed services partners to assure they meet our expectations.
- Leverage managed services Management to identify resource deficiencies and coordinate training and education.
- Maintain a good communication line to avoid misunderstanding and proactively address issues before they become problems.

**Business Relationships**
- Engage business partners regularly on system health, performance, system downtime, and additional opportunities for improvement.

**Asset Currency: Stack management assessment**

**Security**
- Vulnerability Remediation Governance partnering with managed services partners. Monitor progress against the remediation plan.
- Patching activity plan communication and coordination & Server rebooting.
- Security exceptions creation, documentation, and approval coordination.

**Administrative**
- Privilege Access & Security Controls.
- Perform quarterly access reviews. (Recertifications)
- Submit identity management (myidm) requests to add or remove access.
- Service Now CMDB (Configuration Management Database) management.
- Identity management (myidm) groups review & approvals.
- Disaster Recovery - Yearly review and updates of all DR plans
- Participate in yearly exercises to assure recovery objectives set by the business are achievable by following the procedures and strategies in place.

Qualifications:
**¿Who Are We Looking For?**

**Qualifications/Requirements**
- 3 - 4 years project management, vendor management and people management
- 2 years working it on in a vulnerability management team
- Knowledge of vulnerability management tools e.g., Qualys
- Must possess an understanding of the ITIL framework
- High-level understanding of Service Now platform capabilities
- Finance management experience 2+ years is a plus
- Client-server legacy architecture knowledge
- Oracle, Teradata database skills -Oracle, SQL
- Ability to work independently with mínimal supervision
- Ability to work in ambiguous situations

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disab

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