Sr. Support Engineer Ii

hace 2 meses

Monterrey, México Blue Yonder A tiempo completo

Sr Support Engineer 2 - This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you'll do:

- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
- Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions
- Document change control and publish testing results transparently to the customer on a schedule.
- Bring in new ideas for automation, re-use, and service improvements
- Deep understand of BY's evolving SaaS offerings, features and functionality deployed for testing customers.
- Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution.).
- Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:
Industry experience:

- Functional experience working with BY products specifically within execution solutions.
- Technical experience with BY products specifically within execution solutions.

Execution Platforms
- Minimum of 7+ years of Supply chain domain experience in warehouse management
- Minimum of 7+ years of experience in the Software/SaaS industry
- Experience with customer/client service and/or support in Supply Chain software solutions
- Private/Public cloud management domain expertise

Technical Skills:

- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
- Strong knowledge of middleware (i.e. Weblogic, TomCat)
- Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
- Proficiency in Java / J2EE concepts - JDBC, C++
- Azure expertise in defect identification and log analysis for TMS and WMS
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
- Experience with Cycle, Jenkins Automation, or similar automated testing suite.
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
- Cloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications

Soft Skills:

- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Project and program management experiences is critical in this role
- Must be able to manage multiple competing service priorities in tandem
- Demonstrates the ability to work independently
- Demonstrates BY’s Core Values of Empathy, Relentless, Results and Teamwork

Education:

- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values

Diversity, Inclusion, Value & Equity (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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