Empleos actuales relacionados con Analyst, Customer Service - Guanajuato - Wella Company

  • Analyst, Customer Service

    hace 4 meses

    Guanajuato, México Wella Company A tiempo completo

    Function: Supply Chain- Location: Guanajuato, OAX, MX- Work Arrangement: On-sitePosition Title: Customer Service Analyst, VMD (Vendor Market Distrubution) Location: Mariscala Reports to: Manager, Customer Service Direct Reports: 0 Scope / Brands: Customer Service Analyst for Professional Beauty ABOUT THE WELLA COMPANY Together, WE enable individuals to...

  • Analyst, Customer Service

    hace 3 meses

    Guanajuato, México Wella Company A tiempo completo

    Function: Supply Chain- Location: Guanajuato, OAX, MX- Work Arrangement: On-sitePosition Title: Customer Service Analyst, VMD (Vendor Market Distrubution) Location: Mariscala Reports to: Manager, Customer Service Direct Reports: 0 Scope / Brands: Customer Service Analyst for Professional Beauty ABOUT THE WELLA COMPANY Together, WE enable individuals to...

  • Analyst, Customer Service

    hace 3 meses

    Guanajuato, México Wella Company A tiempo completo

    **Function**:Supply Chain**Location**:Guanajuato, MEX, MX**Work Arrangement**:Hybrid- Position Title**: Customer Service Analyst- Location: Mariscala- Reports to: Manager, Customer Service- Direct Reports: 0- Scope / Brands: Customer Service Analyst for Professional Beauty**ABOUT THE WELLA COMPANY** - Together, **WE** enable individuals to look, feel, and be...

  • Customer Service Analyst

    hace 2 semanas

    Guanajuato, Guanajuato, México Wella Company A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Wella Company. As a key member of our Customer Service organization, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCreate and maintain accurate order entries, ensuring high product and service...

  • Customer Service Analyst

    hace 3 meses

    Guanajuato, México Lear Corporation A tiempo completo

    **Drive Your Career** **Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates...

  • Customer Service Analyst

    hace 2 semanas

    Guanajuato, Guanajuato, México Wella Company A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Wella Company. As a key member of our Customer Service organization, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCreate and maintain accurate order entries, ensuring high product and service...

  • Customer Service Analyst, Vmd

    hace 3 meses

    Guanajuato, México Wella Company A tiempo completo

    Function: Supply Chain- Location: Guanajuato, MEX, MX- Work Arrangement: HybridPosition Title**: Customer Service Analyst Reports to: Manager, Customer Service Direct Reports: 0 Scope / Brands: Customer Service Analyst for Professional Beauty **ABOUT THE WELLA COMPANY** Together, **WE** enable individuals to look, feel, and be their true selves. Wella...

  • Customer Service

    hace 3 meses

    Guanajuato, México Leverages Career México A tiempo completo

    Consultora automotriz de capital japonés busca un **Customer service.** **Requisitos**: - Al menos 2 años de experiência como Customer Service. - Experiência trabajando con clientes en empresas de servicios de suscripción como programas de lealtad (preferentemente). - Deseable experiência automotriz. - Inglés avanzado...

  • Customer Service

    hace 3 meses

    Guanajuato, México Maquila San José Iturbide A tiempo completo

    **Customer Service** **Responsabilidades**: - Recibir y revisar las OC del Cliente que cuadre con los precios de acuerdo al contrato. - Es lo punto de contacto con los clientes y las demás áreas internas de planta para compartir las necesidades externas y seguimiento con los equipos para garantizar el cumplimiento de las actividades en tiempo y forma. -...

  • Customer Service Ambassador

    hace 1 semana

    Guanajuato, Guanajuato, México United Airlines A tiempo completo

    **Job Summary**:We are seeking a highly skilled and customer-focused individual to join our Airport Operations team as a Customer Service Representative. This is a part-time position that requires excellent communication skills, a professional appearance, and the ability to work in a fast-paced environment.**Key Responsibilities:**• Staff the ticket...

  • Bilingual Customer Service Agent

    hace 3 meses

    Guanajuato, México Telemckmaisie S de RL de CV A tiempo completo

    **TeleMckMaisie Call Center is looking for you!** **Bilingual Customer Service Agent **(on site) **We offer**: - Base salary plus assistance & attendance bonus **We require**: - Previous 3 yrs work experience in similar position - English and Spanish, preferably native (mandatory) - Excellent Customer Service Attitude - Excellent PC Management & Data...

  • Customer Service Manager

    hace 2 días

    Guanajuato, Guanajuato, México Wallenius Wilhelmsen Group A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced professional to join our team as a Customer Care Supervisor at Wallenius Wilhelmsen Group. As a key member of our logistics team, you will be responsible for ensuring timely submission of reports, planning and execution of shipments, and providing exceptional customer service.Key...

  • Customer Service Agent

    hace 3 meses

    Guanajuato, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en Guanajuato, Guanajuato**: Customer service* 2 days off CUSTOMER SERVICE | 2 DAYS OFF GRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTE OFRECEMOS: COMEDOR SERVICIO MÉDICO ESTACIONAMIENTO RAF ACTIVITIES RAF BONOS GAME ROOM SUELDO BASE + BONO DE...

  • Customer Service Representative

    hace 3 meses

    Guanajuato, México Job Hunters A tiempo completo

    **Customer support** - Base salary - Performance bonus - TWO DAYS OFF - Paid training - Pantry vouchers - Life Insurance - Plus much more benefits! **Requirements**: - English (B2 / C1) - Full Time Availability - Be located in León, Guanajuato. - Customer Service Skills Pay: $10,500.00 - $14,500.00 per month **Language**: - English (required) Work...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Guanajuato, Guanajuato, México Axa Assistance Mexico S.A. De C.V. A tiempo completo

    **Job Opportunity at Axa Assistance Mexico S.A. De C.V.**We are a global entity dedicated to co-creating and distributing innovative, customer-centric solutions with partners, combining insurance, assistance, and other value-added services.**Key Responsibilities:**• Handle customer inquiries and resolve issues in a timely and professional manner.•...

  • Customer Service Representative

    hace 2 semanas

    Guanajuato, Guanajuato, México Telemckmaisie S De Rl De Cv A tiempo completo

    **Job Summary**We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Telemckmaisie S De Rl De Cv. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.**Key...

  • Customer Service

    hace 4 meses

    Guanajuato, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en León, Guanajuato**: CUSTOMER SERVICE UNETE A NUESTRO EQUIPO DE TRABAJO OFRECEMOS: *SUELDO NETO MENSUAL Y PRESTACIONES* - bonos por productividad, *REQUISITOS* Escolaridad: Bachillerato concluido. Idioma: *inglés intermedio-avanzado* B2 A C1 *BENEFICIOS* - Comedor, Servicio Médico. - Estacionamiento - Lockers -...

  • Customer Service

    hace 3 meses

    Guanajuato, México Consultores Maag A tiempo completo

    **Customer Service.** **Escolaridad**: Lic. en Comercio Internacional, Administración o afín. **Actividades**: Soporte a Coordinación de Servicio a Clientes en revisión y procesamiento de órdenes de compra de los clientes. ingresar la orden en el sistema ERP SAP. Apoyar con la realización de cotizaciones para los clientes. Envía a los clientes...

  • Bilingual Customer Service Representative

    hace 1 semana

    Guanajuato, Guanajuato, México Tres R A tiempo completo

    **Job Opportunity at Tres R in León, Guanajuato**:We are seeking a highly skilled and fluent bilingual customer service representative to join our team at Tres R in León, Guanajuato.**Key Responsibilities:**As a customer service representative, you will be the first point of contact with our clients who live in Canada and the US.**Requirements:**• Fluent...

  • Customer Service

    hace 4 meses

    Guanajuato, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en León, Guanajuato**: CUSTOMER SERVICE UNETE A NUESTRO EQUIPO DE TRABAJO OFRECEMOS: *SUELDO NETO MENSUAL Y PRESTACIONES* - $10,00 pesos mensuales - bonos por productividad, ingresos de hasta $14,500 *REQUISITOS* Escolaridad: Bachillerato concluido. Idioma: *inglés intermedio-avanzado* B2 A C1 *BENEFICIOS* - Comedor,...

Analyst, Customer Service

hace 4 meses

Guanajuato, México Wella Company A tiempo completo

Function: Supply Chain- Location: Guanajuato, OAX, MX- Work Arrangement: On-sitePosition Title: Customer Service Analyst, VMD (Vendor Market Distrubution)

Location: Mariscala

Reports to: Manager, Customer Service

Direct Reports: 0

Scope / Brands: Customer Service Analyst for Professional Beauty

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

THE ROLE

We are actively looking for a Sales Customer Service Analyst who will demonstrate extraordinary customer service and will embody the Vision of Wella focused on meeting the end-to-end needs of our clients from the initial order placement through the end of the cash cycle. This role will be responsible for executing standard orders, shipping and billing procedures in accordance with Wella policy requirements, manage process resolution, and collaborate with internal and external cross-functional teams and customers. You will become the voice of our customers in bringing back insights that will deliver their needs as you build partnerships with them and innovate in a fast-moving salon industry.

KEY RESPONSIBILITIES
- Create initial order entries and maintain high product and service quality
- Respond to customer calls and inquiries regarding products, orders, and pricing in a timely manner
- Ensure order size optimization and understand order patterns to improve business performance and drive improvements in departmental KPIs
- Handle emergency orders and emergency alternative procedures for urgent requests
- Provide support for on-time delivery to customers and handle returns and refusals
- Issue reports and follow-up on results and participate in internal and external audits
- Assign correct reason codes for root cause analysis on all KPI's, and drive improvement opportunities based on the root causes
- Inform customer and sales personnel of reported shortages, damages, transportation updates, and other customer relevant information
- Execute and analyze FROT, CDR, and POM data for analyzing departmental KPIs for the Customer Service organization (fill rate and on time,

QUALIFICATIONS

Essential:

- High School degree required, Bachelor’s degree in related field preferred.
- Excel (pivot tables, formulas, functions), general computer experience required
- Knowledge in Supply Network Operations (or general business background).
- Communication skills: Ability to communicate clearly, transparently, concisely, and on a timely basis with leadership and customers
- Collaboration Skills: Ability to work collaboratively across different styles and develop strong partnerships.
- Flexible & agile in completing various duties from order entry, financial analysis, issue resolution, and customer query management while also being able to shift priorities due to current activity (promos, volume, month end, etc).

Desirable:

- Previous work experience using SAP
- Entrepreneurial and critical thinking in a fast-paced industry by making principle based decisions that deliver win-win situations for the company and our stylists.
- Strong organizational skills to promptly respond to queries, follow timelines and SOPs to ensure high quality delivering service.
- Aptitude for problem solving; proven ability to create, implement and measure new
- Transparent, inclusive, and collaborative with different personality types, and passionate about helping people.
- Partner and influence others effectively is key as there is constant communication with customers and internal partners to deliver on customer expectation.