Customer Life-cycle Management Manager Sr

hace 4 semanas

Tlahuac, México HSBC A tiempo completo

**Customer Life-cycle Management Manager Sr.**

**Role purpose**

Design and implement the strategy for linking customers to the bank through the understanding of their financial needs and market opportunities.

**Principal Accountabilities and Responsibilities**
- Identify customer engagement opportunities based on analysis by segment and customer group and through three major stages: 1) Onboarding, 2) Portfolio Management, 3) Retention.
- Establish the levers and improvement procedures to make the client portfolio profitable by life cycle stage, in coordination with multidisciplinary areas (Products, Channels, support and control areas, for example).
- Design and direct the efforts of Analysis teams for a better understanding of business opportunities by customer group.
- Coordinate the implementation of customer portfolio profitability strategies, based on analytical foundations, through different customer contact channels (ATM, Branches, Call Center, for example).
- Design and implement the "Lead Management" strategy in sync with Product, Segment, Channel and CRM teams, based on the three main stages of the Customer Life Cycle (Onboarding, Portfolio Management and Retention).
- Participate in various regional and global forums to understand and share best practices related to customer lifecycle management.
- Build the strategic product penetration plan for the portfolio of active clients in line with the needs of each business.

Requirements

**Functional Knowledge**
- Minimum work experience: 3 years generating strategies for consumer banking clients.
- Mastery of the different consumer banking financial products and services.
- High negotiation and leadership skills with high performance teams.
- High ability to manage stress and conflicts.
- Advanced English.
- High ability to analyze the behavior of client portfolios.
- Management and teamwork.
- 100% focus on the profitability of the different businesses.

We offer direct hiring by the bank, base salary,
performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

  • Gerente de Estrategia Customer Life-cycle Management

    hace 5 días

    Tlahuac, México HSBC A tiempo completo

    **Gerente de Estrategia Customer Life-cycle Management** **Customers and Core Banking / Customer Life-Cylce Management** **Objetivo** Generar los planes estratégicos de para la integración de las estrategias de la Dirección de Customer lLife-cycle Management (Adquisición de Clientes, On boarding, Early Engagement, Portafolio Management, Retención,...

  • Gerente de Estrategia Customer Life-cycle Management

    hace 6 días

    Tlahuac, México HSBC A tiempo completo

    **Gerente de Estrategia Customer Life-cycle Management** **Propósito**: Generar los planes estratégicos de para la integración de las estrategias de la Dirección de Customer lLife-cycle Management (Adquisición de Clientes, On boarding, Early Engagement, Portafolio Management, Retención, Portabilidad de Nómina y Ofertas Comerciales. **Principales...

  • Sr. HR Manager

    hace 3 días

    Tlahuac, México BIC A tiempo completo

    For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...

  • Coordinador de Cobranza Sr.

    hace 5 días

    Tlahuac, México iQor A tiempo completo

    iQor Company, Somos un proveedor de servicios financieros para empresas, especializada en cuentas por cobrar y recuperación de cartera vencida, así como nuestros servicios de gestoría y administración de personal. **SOLICITA**: **COORDINADOR DE COBRANZA SR. (Consumo masivo)** **ESCOLARIDAD**: Licenciatura/ Contabilidad, Administración o afín. **3...

  • Customer Success Account Manager

    hace 5 días

    Tlahuac, México DocuSign A tiempo completo

    **Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...

  • Sr. Operations Manager Bpo

    hace 3 semanas

    Tlahuac, México Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Mexico City, Mexico*** Job Title: Sr. Operations Manager BPO - CDMX **Job Description**: The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership...

  • Sr Operation Manager

    hace 3 días

    Tlahuac, México DB Soluciones A tiempo completo

    IMPORTANTE CALL CENTER INTERNACIONAL Solicita Puesto: SR OPERATION MANAGER (CUSTOMER SERVICE) Inglés Coversacional Experiência mínima de 3 años en puesto similar - Experto en CSAT = Customer Satisfaction Score - Manejo de reporte a clientes. - Liderazgo y coordinación de equipo en Call Center. - Cara al cliente para brindarle un servicio de...

  • Real Estate

    hace 3 semanas

    Tlahuac, México Prologis A tiempo completo

    Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables...

  • Sr. Product Manager

    hace 4 días

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of product or program management, product marketing, business development or technology experience - Experience with end to end product delivery - Experience as a product manager or owner - Bachelor's degree or certificate of completion of studies required plus at least 8 years of professional background. - Fluent in both, English and...

  • Sr Brand Specialist, Lego, Other Hardlines

    hace 5 días

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    5+ years of account management, project or program management or buying experience - 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience - Experience driving internal cross-team collaboration - Bachelor's degree or...

  • Digital Project Manager

    hace 3 semanas

    Tlahuac, México The Cervantes Group A tiempo completo

    **Role Description**: The Digital Project Manager will be responsible for leading the end to end execution and delivery of digital channel solutions and serve as key escalation point for risks and issues within the end-to-end project management life cycle. The ideal person would be able to “own” their projects and lead project definition and scope with...

  • Associate Customer Success Manager

    hace 3 semanas

    Tlahuac, México 6sense A tiempo completo

    **Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...

  • Project Manager Sr

    hace 6 días

    Tlahuac, México Xideral A tiempo completo

    Empresa lider en TI anda en busca de un Projet Manager Sr. **Requisitos**: - **Ingles avanzado indispensables - no negociable.**: - **Mas de 8 años de experiência en el puesto.**: - Sector : Construcción y suministro industrial - Business Intelligence - MDM - Gestión de proyectos - Data Management and Analytics - PMO estructurada - Metodologías...

  • Customer Service Manager

    hace 3 semanas

    Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...

  • Sr. Distribution Manager, Last Mile

    hace 3 días

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary Amazon Operations Our Delivery...

  • Mortgage Sales Manager Sr

    hace 3 semanas

    Tlahuac, México HSBC A tiempo completo

    **Mortgage Sales Manager Sr.** **Principal function**: The Mortgage Commercial Deputy Director is responsible for coordinating, managing and administering strategies to increase the placement of PFS Mortgage Managers and Mortgage Executives in the territories assigned to him. **Principal Accountabilities and Responsibilities**: The Mortgage Commercial...

  • Sr. Data Steward

    hace 2 semanas

    Tlahuac, México Nissan A tiempo completo

    **Summary**: The Sr. Data Steward is part of a team of data stewards supporting the Nissan Customer Data domain. The primary focus of the Sr. Data Steward is to ensure that the customer data is accurate. This is accomplished by implementing data quality rules to ensure the data is of a quality appropriate for its intended use. **Responsibilities**: The...

  • Senior Scientist

    hace 4 días

    Tlahuac, México Johnson & Johnson A tiempo completo

    Description Kenvue is currently recruiting for: MS&T Process Sr. Scientist **Manufacturing Science & Technology (MS&T) Process Sr. Scientist - Self Care** This position reports into MS&T Manager and is based in Mexico City, Mexico. **Who we are** At Kenvue we believe there is extraordinary power in everyday care. Built on over a century of heritage and...

  • Content Manager Sr

    hace 2 semanas

    Tlahuac, México Ganem A tiempo completo

    Perfil Redes Sociales - Salario (Mensual) 17.000,00 MXN - 20.000,00 MXN - Contrato Contrato Indefinido Jornada completa - Localización Mexico City, Ciudad de México, México (Híbrido) **Descripción**: **Content Manager Sr** En Ganem México estamos buscando un Copy/Content Manager Sr para hacer que lo increíble suceda en nuestro departamento...

  • Senior Engagement Manager

    hace 4 días

    Tlahuac, México Volteo Digital A tiempo completo

    **Senior Engagement Manager** **Location**:Mexico City **Hybrid work!** **Company Description** Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow...