Associate Customer Success Manager
hace 7 meses
**Our Mission**:
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.
**Our People**:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
**What we're looking for**:
The Associate Customer Success Manager will play a key role in driving Customer Success, optimization, and helping to identify new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.
**In this role, you will**:
- Own customer relationships as assigned, including: increasing adoption, ensuring retention, and delivering satisfaction
- Manage the ongoing customer life cycle by ensuring timely deployment of use cases, pointing to self-serve and on demand content
- Escalation Management, Stakeholder Management (Internal & External)
- Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders
- Provide best practices to help drive user behavior and product adoption via a 1:1 and 1:many approach
- Proficient understanding of customer success concepts and Software as a Service.
- Discern opportunities for revenue growth and flag to Account Management team
**What you'll bring to this role**:
- You have 2-4 years of experience in Customer Success Management working with a SaaS product and/or SMB customers (mandatory).
- You are a proactive, a self-starter with attention to detail & excellent interpersonal skills
- Able to act as a consultant by understanding your customer's business needs and a trusted advisor to secure customer's advocacy towards our organization
- Possess excellent communication, listening & articulation Skills - you are able to effectively converse with all levels of stakeholders & customers
- Experience using CRM, customer success management tools
- Comfortable working in a fast-paced and dynamic environment
- Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic
- Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers
- Bachelor's degree or equivalent practical experience
**Our Benefits**:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
**Equal Opportunity Employer**:
-
Customer Success Representative
hace 7 meses
Tlahuac, México DiliTrust A tiempo completoCustomer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about...
-
Customer Success Manager
hace 7 meses
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Operations Associate, Customer Success
hace 7 meses
Tlahuac, México Visit.org A tiempo completoVisit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. **Please note**: This is a remote,...
-
Customer Success Manager Mexico
hace 7 meses
Tlahuac, México Moove A tiempo completo**About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...
-
Customer Success Manager
hace 7 meses
Tlahuac, México Venafi A tiempo completoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...
-
Associate Customer Success Executive
hace 7 meses
Tlahuac, México Thomson Reuters A tiempo completo**Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...
-
Associate Customer Success Executive
hace 7 meses
Tlahuac, México Thomson Reuters A tiempo completo**Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...
-
Associate Customer Success Executive
hace 7 meses
Tlahuac, México Thomson Reuters A tiempo completo**Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...
-
Project Manager, Associate
hace 7 meses
Tlahuac, México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Job ID - 40190 - Department - SaaS - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsAs a Customer Success Project Manager Associate, you will play a crucial role in ensuring the smooth and efficient operation of our customer...
-
Fioneer Customer Success Associate
hace 9 meses
Tlahuac, México SAP Fioneer A tiempo completo**Description** **About SAP Fioneer** SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and...
-
Customer Success Manager
hace 7 meses
Tlahuac, México Cobee A tiempo completo**About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...
-
Customer Success Account Manager
hace 7 meses
Tlahuac, México DocuSign A tiempo completo**Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...
-
Associate Customer Success Executive
hace 7 meses
Tlahuac, México Thomson Reuters A tiempo completo**Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...
-
Customer Success
hace 7 meses
Tlahuac, México Latam Business School A tiempo completoEn LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado. **Ofrecemos**: - Formación constante en producto y habilidades de servicio al cliente. - Sueldo base y bonificaciones...
-
Retention/customer Success Manager
hace 7 meses
Tlahuac, México Thomson Reuters A tiempo completo**Retention/Customer Success Manager**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention/Customer Success Manager leads a Client Management/Customer Success team accountable for nurturing and growing an...
-
Customer Success Manager
hace 2 días
Tlahuac, México IBAC Consultoría en Recursos Humanos A tiempo completoSi te gustan los retos y eres del talento que busca constantemente nuevas oportunidades para crecer profesionalmente en el mundo digital, Te estamos buscando, si cuentas con experiência como **Costumer Success Manager** con experiência en bienes raíces, inmuebles, no dejes pasar esta oportunidad para laborar en una **Plataforma Digital** enfocada en...
-
Customer Success Representative
hace 5 días
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive** **Customer Success/Client Management experience,** **Responsibilities**: - What are the primary responsibilities and accountabilities of this role? - Closes renewals and simple upsell opportunities for assigned accounts and/ or geography - Support low-touch customers with end-to-end renewal motion (supported by...
-
Customer Success Admin
hace 7 meses
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Associate Renewals Manager
hace 7 meses
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Aplus-customer Success Manager
hace 7 meses
Tlahuac, México Aplus Logistics, S. A. de C. V. A tiempo completo**Role And responsabilities**: - Responsible for customer success, being in charge of the Key Account Managers team; creating synergy with operational, financial and technological areas for the development of active customers, ensuring exponential growth of active business. - 3 to 5 years of experience and knowledge of the logistics sector, creating,...