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Field Service Technician
hace 1 mes
**Job Title**: Field Service Technician - (San Luis Potosi)
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that makes a real difference - when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.
**In this role, you have the opportunity to make life better**
Supporting the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.
**You are responsible for**
- Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, take ownership, and act in accordance with our regulatory guidelines.
- Could take initiative with medium technical complex support within the defined framework
- Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share.
- Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
- Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible
- Largely works independently within the Philips Health tech products trained on.
**You are a part of**
A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.
**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical or medical electronic.
- 2 years of experience in imaging equipment maintenance.
- Competent in IT/Network diagnosis/system connectivity/Remote service essential.
**In return, we offer you**
In order to develop your full potential, we will offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way since together we can improve the world.
**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for.
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