Dealer Development Senior Manager- México
hace 3 semanas
Job Title
Dealer Development Senior Manager
- México
Location
**Preferred Main Location**: México City, México
**Secondary Location**: Monterrey City, México
General Purpose
The Dealer Development Senior Manager (DDSM) partners with dealer principals and their teams to establish durable, sustainable, high-performance dealerships fully aligned with MillerKnoll. The DDMS is a strategic role that serves as a Consultant for our Dealer Principals and Entrepreneurs in LATAM.
The DDSM will be assigned to an area in the Americas to serve as a conduit between MillerKnoll Corporate (West Michigan); the Area Vice Presidents, Regional Sales Directors, and their Field Sales Teams; and our Dealer Distribution Partners in Latin America. This role supports the Vice President of Distribution Channels and Dealer Development for the Americas and the broader distribution team. This role acts as the key liaison between MillerKnoll and its Owned and Independent Dealer Partners with a primary focus on building high-performing dealers via the following: Continuity/succession planning, sharing best practices, building dealer competencies both generally and in functional areas, including sales, design, marketing, operations, and finance.
The Dealer Development Sr. Manager will also ensure we have the right distribution in each market. This includes facilitating M&A and business succession, dealer additions, dealer exits, and performance management of dealers. Additional focus on compliance and accountability.
Essential Functions
- Assures there are Dealership succession plans/ownership transitions in place proactively and following required performance metrics.
- Facilitates the various requirements for MillerKnoll Certification and Dealer Excellence Programs.
- Ensures that applicable dealers meet certification requirements annually and conducts regular reviews.
- Follows up on action items to include but not limited to all ongoing improvement programs.
- Ensures that all related Certified Network Service Tools, such as the Customer Satisfaction and Service-Net, are thoroughly utilized.
- Monitors all annual performance metrics and facilitates action plans when and where required.
- Marshalls the appropriate corporate resources to address specific issues with a dealer based on poor performance.
- Conducts regular reviews with dealer principals of capability, total scorecard, and certification.
- Monitors and participates in all contract compliance issues: i.e., trading areas, authorized customers, 'bootlegging' etc.
- Navigates challenges effectively and addresses inappropriate activity, and facilitates audits when applicable.
- Monitors Dealer Sales and Business Plans with both Dealer Management and Regional MillerKnoll Sales Team regularly.
- Oversees related customer/dealer complaints. Manages dealer conflict in conjunction with appropriate resources, where appropriate, and participates in any related customer/dealer complaints.
- Participates in the Annual Sales Planning process with Regional MillerKnoll Sales Team and the MillerKnoll Dealer to ensure dealer sales performance aligns with company growth and revenue targets, providing appropriate communication/ documentation when and where needed.
- Responsible for the business relationship with MillerKnoll Corporate, Dealer Management, and Regional Millerknoll Sales Team.
- Participates in related meetings, forums, and planning sessions as required.
- Contributes to the Dealer Partner Advisory Council & partners with Distribution Leadership to build meeting agendas.
- Reviews and analyze market "footprint" to determine proper distribution strategies.
- Understands and informs partners of the competitive landscape.
- Assures there is the right number of dealers per market to achieve corporate market share and volume targets.
- Facilitates ISO Add/Delete policy and procedure if and where required.
- Responsible for marshaling the proper resources from the broader MillerKnoll Distribution Team to consult with dealers on their areas of expertise.
- Partners with the broader Distribution Team on strategy creation, execution, and advancing Distribution causes within MillerKnoll
- Performs additional responsibilities as requested to achieve business objectives.
**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the physical demands, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
- Bachelor's degree in Business Administration, Finance, Accounting, or Economics or equivalent professional experience required; M.B.A. strongly preferred.
- Seven years of experience working/managing within and/or supporting channel/distribution networks.
- Five years
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