Customer Portal Analyst, B2B/edi

hace 2 semanas

Saltillo, México Magna International Inc. A tiempo completo

**Group Description**

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

**Role Summary**:
As the main point of contact between customers and Magna groups and division in relation to customer portals, the Analyst will ensure business transactions occur, uninterrupted, within all areas of operation by providing training and assistance to all Magna companies, levels of management, and users. The Customer Portal Analyst will ensure that all Magna divisions and group are set up properly within the hierarchy structure established within our automotive customer portals.

**Key Responsibilities**:

- 1st and 2nd level support of security administrators and end users
- Coordinated of level 3 support with OEM portals when required
- Check regularly for divisions registered outside main organizations in Covisint and ensure that they are properly realigned
- Help new divisions get set up properly within portal and hierarchy
- Ensure new codes are set up properly, allowing business transactions to flow properly
- Liaise with magna sales/purchasing, legal department, customer, and Dun & Bradstreet periodically when issues around DUNS number arise (add/delete/update information).
- Assist with and ensure bank detail entries into GSDB are done correctly.
- Develop and maintain Magna specific training materials relating to the administration of the various OEM portals.
- Support the implementation of portal integration processes and set up iPoint missions (correct and monitor issues around iPoint).
- Assist with contract negotiations relating to iPoint
- Provide corporate finance Group/Division billing details for iPoint
- Provide presentations on third party software solutions related to OEM systems.
- Manage OEM portal administration

**Skills and Competencies**:

- Excellent documentation, organizational, and time management skills - with the ability to multi-task and prioritize
- Strong interpersonal and communication skills
- Ability to work flexible hours and overtime/weekends when required
- Positive, pro-active, energetic, and professional
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast, mission critical environment.
- Strong customer service orientation

**Key Qualifications/Requirements**:

- 3-5 years of work-related experience
- Experience working in a global team oriented, collaborative environment
- Experience with iPoint and OEM systems is an asset

**Additional Information**:
Accommodations for disabilities in relation to the job selection process are available upon request.

**Awareness. Unity. Empowerment.**:

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