HR Advisory

hace 8 meses

Tlahuac, México HSBC A tiempo completo

-Job description

We are currently seeking an experienced professional to join our team in the role of** HRA Advisory - CMDX**

**Role Purpose**

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges.

Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.

Identify and raises awareness on complex interpretation of policy and procedures.

Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.

**Principal Accountabilities**:

- Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the senior HRA and specialist areas where required.
- Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary.

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