Ngls Customer Care

hace 7 meses


Tijuana, México Integon Service Co. A tiempo completo

Job Summary:
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.

Key Responsibilities:

- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience

Certificates, Licenses, Registrations
- None

Functional Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.



  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Integon Service Co. A tiempo completo

    The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: Coach and develop...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Supervise delivery of loss drafts services within area of responsibility by delegating workload, monitoring direct reports, collaborating with team management and supporting client relationships to guide delivery of effective services and support oversight of home repair compliance in the event of property loss. **Essential Duties and...


  • Tijuana, México Support Zebra A tiempo completo

    We're hiring! **BILINGUAL CUSTOMER CARE AMBASSADOR**(_Spanish_) - Food & Beverage Industry Account_ The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication. Must have: - Minimum of 3...

  • Customer Care Coordinator

    hace 2 semanas


    Tijuana, México DYADlaw, P.C. A tiempo completo

    The DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients. **Responsibilities** - Handle an established number of customer relationships for the entirety of...

  • Patient Care

    hace 7 meses


    Tijuana, México Empleando Mexico A tiempo completo

    **Vacante para la empresa Empleando Mexico en Tijuana, Baja California**: We're hiring! Join Our Team as a Dental Patient Coordinator! Are you a compassionate and detail-oriented individual with excellent communication skills? Our dental clinic in Tijuana is seeking a dedicated and enthusiastic Patient Coordinator to join our team. Position: Dental Patient...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...


  • Tijuana, México Integon Service Co. A tiempo completo

    **EXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS** (Aun lado de Banamex, frente a Plaza rio) **Job Title**: Customer Care (Claims ) **Description**: **About Integon** Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance...


  • Tijuana, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Customer Care Representative...


  • Tijuana, México TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate Team Lead l is responsible for overseeing performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards Supervisory Responsibilities: This job...

  • Customer Service

    hace 7 meses


    Tijuana, México OLD WORLD DOOR DE MEXICO SA DE CV A tiempo completo

    Provide high level Customer Service; making sure customer needs are taking care off - Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company) status, updates, etc. - Follow up on Customer orders, providing efficient information to each order to the team and Customers - Update each...

  • Customer Service

    hace 8 meses


    Tijuana, México OLD WORLD DOOR DE MEXICO SA DE CV A tiempo completo

    Provide high level Customer Service; making sure customer needs are taking care off - Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company) status, updates, etc. - Follow up on Customer orders, providing efficient information to each order to the team and Customers - Update each...

  • Ngls Data Entry

    hace 7 meses


    Tijuana, México Integon Service Co. A tiempo completo

    Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.


  • Tijuana, México Charger Logistics Inc A tiempo completo

    Charger logistics Inc. is a world - class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room...


  • Tijuana, México Enovis México A tiempo completo

    **PLEASE DO SEND YOUR RESUME AT ENGLISH** **Job Summary** Patient Care Service (PCS) Representatives seek benefit coverage for patients from insurance groups with the responsibility of timely and compliant order entry, benefit verification and prompt follow up. This position works collaboratively with cross-functional internal and external teams to obtain...


  • Tijuana, México Baker Electric Home Energy A tiempo completo

    **What you'll do**: - Act as the primary contact for web-based Solar and Home Battery digital leads. - Initiate outbound text messages to current and prospective customers in order to generate interest in our products and services. - Record customer information and correspondence details accurately in Salesforce. - Communicate effectively and politely while...