Telecommunications Administrator

**TELECOMMUNICATIONS ADMINISTRATOR (HYBRID)**

Location Tlaquepaque, Mexico
**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.

**YOUR TASKS**
- Manage, support and maintaining Microsoft Teams Communication (Operator connect, Direct Routing, Meeting Rooms).
- Manage, troubleshoot and configuring AudioCodes SBC along with OVOC.
- Manage, troubleshoot and configuring user endpoints (Deskphone, Softphone, Mobile Clients).
- Day-to-day operational support and maintenance for Telephony infrastructure and users.
- Knowledge of SIP, ISDN, PRI, BRI.
- Diagnose, resolve, and communicate advanced & complex problems.
- Work on standard service request and incident tickets on daily basis.
- Support to implement low to medium complexity Projects and Tasks.

**YOUR QUALIFICATIONS**
- Bachelor's Degree in telecommunication or computer science or equivalent combination of education
- Knowledge of basic telephony principals & codecs G711, G722.
- Knowledge of protocols (SIP, MGCP, RTP, H.323)
- Experience with Microsoft Teams platform for Telephony (Operator connect & Direct Routing).
- Experience with QoS implementation and troubleshooting are welcome.
- Experience with Wireshark tracing and other trace analysis tools.
- Knowledge of WAN protocols and TCP/IP model.
- Excellent troubleshooting and analytical skills in IP telephony and Networking.
- Ability to work well in an international team.
- Must have excellent organizational, verbal, and written communication skills.
- Advanced English language skills.
- Knowledge of VMware tools required but not mandatory.
- Call Quality Dashboard required but not mandatory.

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

**HELLA Automotive Mexico S.A. de C.V.**
Meliza Hernández
Anillo Perfiférico sur #7980
CP 45600
Phone: